Skip to main content
Elina Andersone
Active Contributor
Active Contributor
July 5, 2025
Question

Leaving ID contract ends today

  • July 5, 2025
  • 12 replies
  • 360 views

Planning to leave ID today as my contract ended . Why it's says I will be charged £ 115 for leaving ? That's ridiculous 🤦🏻‍♀️

    12 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 5, 2025

    Hey there ​@Elina Andersone, your final bill will only be that if you’re leaving your contract early, or if you’ve got unpaid bills on the account. 

     

    Is it definitely today your contract ends?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Elina Andersone
    Active Contributor
    Active Contributor
    July 5, 2025

    Hi Tyler . Yes it's today . I don't end it early . No unpaid bills always pay by direct debit 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 5, 2025

    Hey ​@Elina Andersone, where did you find out the contract end date please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Elina Andersone
    Active Contributor
    Active Contributor
    July 5, 2025

    On my app also was receiving email of reminding date of ending 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 5, 2025

    Hey there ​@Elina Andersone, no problem. Can you send a screenshot of this please? (Please block out any personal information).

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Elina Andersone
    Active Contributor
    Active Contributor
    July 5, 2025

    There is no option to attach a file ? 

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    July 5, 2025

    Planning to leave ID today as my contract ended . Why it's says I will be charged £ 115 for leaving ? That's ridiculous 🤦🏻‍♀️

    You’d only be charged for ending your iD 24-month minimum term phone contract if you close your iD account within the minimum term, ​@Elina Andersone.

    You can text INFO to 85075 (from the phone with your iD SIM), for details of any charges to close your iD account. 

    Forum member (non-iD).
    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    July 6, 2025

    Hey there ​@Elina Andersone, we hope the advice from ​@andewhite has been able to hel.

     

    You should be able to attach a photo via this page.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    October 14, 2025

    Hi, I am having a very similar issue - my 24 hour contract ends today - 14th October 2025 - and when i tested leaving iD mobile it says that my estimated final bill will be £100.32!??
    I also pay by direct debit and have had no issues paying this over the 24 months. I feel trapped. Can you help please?

    iD Mobile Employee
    October 14, 2025

    Hi ​@Polomint 

     

    I do apologize if you are having issues with your contract, and it is disheartening to hear that you want to leave iD Mobile.

    Kindly be advised that the final bill is high if you are leaving the contract before the contract duration ends, especially when you request disconnection mainly via the PAC/STAC code and a 30-day disconnection period. Please check if your contract expires today, 14/10/2025, and not in 2026.

     

    Michael Z

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.