Hi @Dan moss 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

Hi, I have this same issue - someone has set up an account in my name and I get emails with bills. I have had a very frustrating time with your your livechat today, who said they couldn’t find the account that had been set up in my name so they couldn’t help. Very unhelpful. 

I had this exact same issue with ID mobile two years ago where I suddenly started getting monthly bills for a mobile contract that I had not set up but was in my name and using my email address. I got a Crime Reference Number and then was told by ID mobile that the account was closed. BUT yesterday, I then received another email from ID Mobile with a monthly balance for the same account.

As I said, the livechat guys could not help  - they couldn’t even find details of the last fraud issue I had when I gave the reference number and it doesn’t seem like there is a human working at ID Mobile that is willing to talk. What can I do?

Hey there ​@Ewen Moore, we’re very sorry to hear you’ve been a victim of fraud. Due to the important nature of your issue, I’d recommend calling our complaints phone-line on 0800 049 2402 and have them raise this with our fraud team for you, or contact us via social media on Facebook or Twitter/X. 

Any issues, do let us know, and we’ll send you a PM here, although to confirm, our response times will vary.

Thanks,

Tyler