I have requested a PAC code that stops working from 5th December but I haven’t given notice on. my account yet, which will be 30 days notice.  I need. to keep my phone number so what should I. do?

Good afternoon, I would really like to upgrade my phone however the phone I would like you have on your plans if I were a new customer but not as an existing customer. Is there anything you can do to supply the phone I like on the contract that would be suitable for me or would I need to leave and rejoin ID mobile to get the deal that I want. 

How do I get a member of the customer services team to deal with the issues I have with my phone? Is it even possible?  

I tried to resolve a problem with an order with the online chat and it has taken 4 conversations where I have been given the wrong information about an order cancellation. Each time I am on the online chat for around 40 minutes before I get any information.  Each time I am getting more frustrated with ID. Especially they ask what I am asking for even though it is in the chat and they reply incorrectly. I tried to complain and it opened up an online chat where they didn’t have any information and asked all the same questions with the same experience. Really frustrating. Where do you go when you don’t get the answers. All I want to do is get confirmation my order was cancelled. And have that confirmed in email, which they say will come but never does. 

Hi I am trying to log in to my account to cancel my sim as it’s out of contract but I only use it as data in my iPad so the pone is not connected to receive Tex so I can’t get in, this is very frustrating as there are no numbers to ring or I can’t find an email address to get in touch with any one, help would be very much appreciated 

I have been trying for a week to get a pac code to keep my id mobile number when my contract ends next week. I tried everything, through the app, using the shortcode and dob, and live chat - where I was basically lied to after being on chat for half an hour and told it was resolved and would come through shortly, only for the same error message! Message as follows: Hi JAMES, we've encountered an issue processing your PAC request. This could be due to required maintenance or an unexpected system issue. Please try again later. We apologise for any inconvenience - iD Mobile ID mobile, please assist urgently, I need this PAC code sorted! Regards

Hi I’m trying to end my contract with ends on 18th November but it’s stated that if I proceed my pac code will terminate please can someone explain if I do this will my number stop immediately ? Also how do I request pac code to keep my number.

Swapped from EE to id a few months ago. The signal is so bad, don't get any in work at all or if im in a shop or supermarket. It's basically pointless? Feel tricked and scammed as the coverage checker said good coverage. Feel like I've been misled

I purchased a new phone 2 weeks ago with ID mobile and have been using the phone for less than 10 days. I had a notification to say I have gone over my 10gb data and that I would be charged £10 on my next bill. I was with another provider for 5 years with 3gb of data that i never once went over on… I can’t seem to contact anyone at ID mobile to get this resolved as the only line of contact is the live chat and that is down and no one is responding on messenger. If I knew the customer service was as bad as this I would never have taken out the phone! I would like to cancel my contact and return my device. How do I go about this?

Hi there, I have been using ID mobile for a long time now, on the same data plan for ages. I have just over 2GB and this has always been Ok for me. However recently it seems that ID is counting my data wrong… and claims my data has run out very quickly recently. I have set my phone to track over the correct billing period to compare. My phone says that I have used just over 1GB over the same period that ID says that I have used nearly 2.5GB (I also bought an add on which ran over into the start of the month). (pictures attached)I have already spoken with the live chat and they were unable to tell me anything other than what is present on the appIt is very frustrating - I don’t want to upgrade as if the problem persists upgrading won’t help! (data will still be miscounted and run out fast) I may need to change providers if I cannot find a solution. Hopefully someone can help. Thanks.

I have tried to use the live chat automation bot, and after 7 unsuccessful tries I have given up. No phone number, or email. I simply want to cancel my contract within the 14 days I have for cool off, seems impossible!

I have found that my tablet is not compatible with making calls with my second new ID sim only plan, and so would like to cancel the contract. 

Hello,I was eagerly waiting for my upgrade window which has just started (2 months left on contract).The phone I was looking to upgrade to has a more expensive monthly bill than I was expecting.I've looked elsewhere and seen some better deals for the same phone.Tried online chat with ID mobile to see if they could match the offer but can't connect to live chat. The offer I've seen elsewhere is with ID mobile lol.So....I may as well pay off my contract and get the contract elsewhere.I can't find an option on the app or website to pay the contract off.Anyone have any advice?Thanks Dave 

I want to switch my phone number on my sim only to my contract phone both with id mobile. Also then cancel my sim only after the switch. Can someone get back to me asap. Thanks

No data or able to receive calls. Changed sim, taken it to Curry's, tried different phones, tried resetting network,, I've chatted to online support who just say it's a network issue. I'm unable to use my phone unless connected to WiFi.  Been like this for 3 weeks now. Going round in circles and getting nowhere.

Live chat is sending me in circles with no agents available. I tried to switch my contract but have somehow ended up with two sims / plans. I need to cancel urgently but cannot get in touch with any customer support at all,

Hi, my contract comes to an end in a couple of months, and i am looking to end my contract. I want to minimise what i spend by transferring to a sim only with another supplier, but do not want to pay id moble more than i need. So my understanding is that i have to pay up to the end of the 24 months, and give 30 days notice. So 30 days before the end give my notice and then 30 days later use my pac code on the last day of the contract. Or have i missed something or some way of making this easier with more flexibility? 

Planning to leave ID today as my contract ended . Why it's says I will be charged £ 115 for leaving ? That's ridiculous 🤦🏻‍♀️

I have moved country temporarily and have got a sim plan over here. If I cancel my ID mobile plan how can I ensure that I can get the same phone number back when I move back to the UK next year?

Hi I have requested to cancel my contract on the 24/09 and got a confirmate text says my contract ending on 24/10. However two weeks later ID send me another bill and the there is no mention about the end date of my contract. I have spoken to an online chat agent and he/she said the new end date is now 09/11. This is absurd, the online chat agent is helpless and took 10 mins to reply a single question. Can anyone help? Thanks

My I've had poor mobile internet for weeks, now I'm getting 'no service' for telephony, even when there is mobile internet. I tried it in multiple large towns in Devon and Surrey and it's the same. I swapped the SIM card from Samsung A16 back to Oneplus 6 and still no service. I tried network reset, the same, I tried rebooting phones, the same. I'm ready to ditch ID any minute. Can this be fixed?

I cannot see why Mobile keeps phoning my faulty phone connection -if they could get through them why would they have to be fixing it In the first place?!My phone rarely accepts phones calls which is why I've been complaining to them for months & On the rare occasion someone can leave a voice message it's ONLY!! by chance that I might be going through my voice messages (admittedly a lot more these days since the fault!) And if I do get through to them to explain the situation to them AGAIN then I can be cut off at times for no reason other than, you guessed it, my faulty phone connection…I told them time and time again that texts now seem to be getting through so why don't they just text me with a phone number and I'll call them back but do they? NOOOOOOOO!!🙄

I moved to ID mobile a few months ago and the signal is rubbish … can never get any signal in work or when out shopping. It shows 4G but there is hardly any signal. My messages come through very scattered when i move my phone about otherwise nothing.

Your live chat is terrible it's none existent.  I am currently with ID mobile, my contract ends tomorrow so I purchased a new SIM only plan. Can I keep my current number I have with you for the new plan?If not I want to cancel my new plan so get someone to contact me!!!!! 

I moved to ID mobile a few months ago and the signal is rubbish … can never get any signal in work or when out shopping. It shows 4G but there is hardly any signal. My messages come through very scattered when i move my phone about otherwise nothing.