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Thinking of leaving?

Got a question about cancelling your iD Mobile plan or switching to another network? Ask it here!

  • 219 Topics
  • 770 Replies
219 Topics
J
New
 Contributor
JaisunnyNew
 Contributor
asked in Thinking of leaving?
Overcharged and poor signal

We have 6 months left on x2 ID mobile contracts and are wanting to end Early fee free. Can you please give advice on this? The issues are as follows.. 1. The three network has become highly congested in the last month or 2. Our ID, three and smarty contacts are all suffering the exact same issues of showing signal bars but unable to use data/calls in certain areas where it used to work fine before. Please note, this is 5 different phones, 2 three contacts, 2 id mobile contracts, 1 smarty contact ALL experiencing this issue. So it's not phone or setting related.  2. Both ID contracts my kids use are unable to get connection in their school and outside their school and also, lucky to get a connection if they are travelling to and from school. This is a safety concern for us as parents. 3. Our contracts have had an increase from April when we should not be getting an increase as we took the contacts out before January 2025. So we would like to request to end early fee free due to the dimi

273
N
iD Mobile Employee
D
Community Member
duerdenCommunity Member
asked in Thinking of leaving?
Currys Gift Card Not activated

Hello, I have received a Currys gift card with my SIM which should have £50 but it is not activated. I cannot use it at Currys and the balance checker says “something has gone wrong”. I can see this is a common problem for other IDMobile customers. Please can this be resolved. Thanks

181
N
iD Mobile Employee
Pe Ti
Community Member
Pe TiCommunity Member
asked in Thinking of leaving?
Cancellation 1 month contract

I purchased a one-month SIM-only contract on April 25th.My goal was to use it for just one month, planning to stop using them on May 24th.Should I cancel the plan today (considering there's a 30-day notice period, but would I still need to pay for another month)?OrShould I wait to cancel these SIM cards until May 24th?" (considering cancel-today option?)

161
Siân
iD Mobile Employee
Liliana Piele
Community Member
Liliana PieleCommunity Member
posted in Thinking of leaving?
i will like to cancel my monthly agreement

I will like to cancel my monthly agreement 

302
Siân
iD Mobile Employee
S
Active Contributor
Stevie2300Active Contributor
asked in Thinking of leaving?
can't get PAC code

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID. Very poor customer service 

16812
N
iD Mobile Employee
Alan Oneill
New
 Contributor
Alan OneillNew
 Contributor
asked in Thinking of leaving?
Pac code Request not working

Hi can some one help me I’m requesting a pac code but it’s not giving me one it’s coming up with an error even when I try via text request and on the app can some one get my pac for me please 

161
Tom
iD Mobile Employee
K
Community Member
KathrynZorn33Community Member
asked in Thinking of leaving?
customer service

How in the world do I contact customer services re my bill? Thought it would be simple but have to ask a group chat??? What is this company??

2573
Tom
iD Mobile Employee
B
New
 Contributor
BellgarNew
 Contributor
asked in Thinking of leaving?
cancel contrwct while on cooling off period

The switch to is mobile it is not an easy one and the customer service is a joke. Therefore I decide to cancel the contract while being within the cooling off period. When I clicked at the option to find out the costs for leaving to my surprise I was informed that I’d wants to charge me the whole amount for the rental line (94 pounds)plus the bill for the first month even though I am I’d customer just for a day. How is that possible? anyone had a similar experience? The safest way is to go to the nearest curry’s store and seek for assistance?

1124
Siân
iD Mobile Employee
M
Community Member
Martina.AngelovaCommunity Member
posted in Thinking of leaving?
Why I cant get in touch with a person

Already 3 days I'm struggling to speak with customers service about my issue and there is no way to reach anyone. I'm really concerned about this company, as I can't even leave them without being charged.And actually I didn't even use anything,  I just want to cancell in my cooling-off time and I'm asked to pay a finally bills £15.20 , when I'm on a rolling contract for £8 a month.This is a big big joke!

993
WelshPaul
Platinum 
Contributor
hhpdn
Community Member
hhpdnCommunity Member
asked in Thinking of leaving?
I need help cancelling two numbers that no longer exist as they were destroyed some time ago

I have two very old phones that I need to stop paying for as they were destroyed with the SIM cards some time ago. I have the numbers on record but can not use them of course as they were destroyed, I can not find a way to cancel them on the site or find someone to actually speak as there are no contact numbers on the website. The only way was to cancel the direct debit so I have cancelled them both but need to let ID mobile know what has happened.  How do I actually get in touch with someone to discuss this?

91
Siân
iD Mobile Employee
Stephen Faulkner
New
 Contributor
Stephen FaulknerNew
 Contributor
asked in Thinking of leaving?
Compensation not recieved six months after phone hack

My ID mobile account was hacked on the 23rd October due to ID allowing someone to purchase an ESIM on my account. My online banking, Amazon and Paypal accounts were compromised straight away - within twenty minutes I had been locked out of my phone and the hackers had attempted to purchase almost £3,500 worth of goods.Fast forward two days and, thanks to my bank, all but £15 worth of the fraudulent transactions had been cancelled.ID mobile were initially very helpful, by cancelling my the ESIM, my SIM and placing a permanent block on any further ESIM on my account. I had to get hold of and activate a new SIM - my bank have put a permanent hold on their internet banking app on my current phone. I had to lose two very old email accounts, backing up as much email history as was possible, create new email accounts, change over forty passwords and login details, and install a random key generator for every account I own - my day to day mobile phone experience isn’t quite what it used to be,

1225
N
iD Mobile Employee
J
Community Member
Jeffries083Community Member
asked in Thinking of leaving?
whats app

What’s app isn’t connecting to my new phone or ID mobile phone number

121
Siân
iD Mobile Employee
S
Community Member
SeeralanCommunity Member
asked in Thinking of leaving?
csncel

My contract finishes on 17 th may I want to cancel my contract from 17th can you send me the process to do.

403
Tyler
iD Mobile Employee
Abs Elizabethh
New
 Contributor
Abs ElizabethhNew
 Contributor
posted in Thinking of leaving?
HELP!

Hi everyone,Hoping someone here can help or offer advice because I’m really stuck.I ordered two phones from iD Mobile on separate contracts — a Samsung Flip and an iPhone 16. I used the same PAC code on both because I knew I wanted to keep my number but wasn’t sure which phone I’d end up keeping.Here’s what happened: The Samsung Flip (original iD number: ) was returned first and never used. I kept the iPhone 16 (original iD number: ), but due to some kind of error, that contract got disconnected and switched to Pay As You Go — even though the Flip contract, which should’ve been cancelled, remained active. I’ve now returned the iPhone too (with proof of return for both devices — Flip returned via DPD and iPhone returned in-store today). After spending over 5 hours in-store, I was told there’s nothing they can do to reactivate the iPhone contract.At this point, I just want to make sure both contracts are fully cancelled. I feel like I’ve been going in circles and I’m not getting anywhe

425
Tyler
iD Mobile Employee
Kevin Hindson
Active Contributor
Kevin HindsonActive Contributor
posted in Thinking of leaving?
call dropping after 2 minutes and 5 seconds

Isn't it time id mobile came up with a reason why calls drop after 2 minutes and 5 seconds. I'm not the only person who has this problem but they blame the SIM card the phone the area never a fault in there network 

39738
Siân
iD Mobile Employee
Chrisgnz
New
 Contributor
ChrisgnzNew
 Contributor
posted in Thinking of leaving?
Why is it so hard to get a PAC code

Just trying to leave ID mobile and keep being fobbed off with a technical error on their database. Starting to feel like they’re lying to keep me here as a customer. 

1247
Kash
iD Mobile Employee
Sue Bee
New
 Contributor
Sue BeeNew
 Contributor
asked in Thinking of leaving?
cancel my current plan

i want to cancel my curent plan, i cannot seem to get through to sales or chat i would like to stay with ID but my contract is at an end, ive no wish to take out another plan/up grade etci just want to cancel my contract as its come to its end, and change to a sim only contract, hopefully keep my current number. but trying to get through to customer service is near imposible, as i cannot find the live chat, there is no option on facebook to message and bein on hold for 5 mins i hung up

884
Tyler
iD Mobile Employee
D
Community Member
dai_hawkinsCommunity Member
asked in Thinking of leaving?
totally fed up with this xxxx company

I want the telephone number of id support 

171
Tyler
iD Mobile Employee
B
Active Contributor
BuilditupActive Contributor
asked in Thinking of leaving?
AMAZON VOUCHER NOT HONOURED

Absolute disgrace. Total waste of time. Opened 2 account with ID Mobile, but only received one set of £65 amazon vouchers, after 3 months. I have been told that I now have to wait ANOTHER 3 months and then they will investigate! What a joke! I am just going to publicise that ID Mobile do not honour their deals. 

13415
Matthew T
iD Mobile Employee
Grant Valentine
Community Member
Grant ValentineCommunity Member
posted in Thinking of leaving?
cancel

Cancel my sim

121
Siân
iD Mobile Employee
Grant Valentine
Community Member
Grant ValentineCommunity Member
asked in Thinking of leaving?
cancel

Cancel sim with code { REMOVED } please

581
Siân
iD Mobile Employee
S
New
 Contributor
ShaunasNew
 Contributor
posted in Thinking of leaving?
network and leaving

 I've had no proper service from iD Mobile since day one — calls drop, data is unreliable, and support has been near impossible to reach. I'm paying monthly for a service that simply doesn't work, and now I'm being expected to wait weeks for a response? I'm absolutely sick of jumping through hoops to try and get in touch with an actual member of staff. And then the hoops that I have to jump through to resolve a network issue on their part 😒 to be told says our end network is working! I'm not doing this for fun! I'm not calling for the crack. Absolute joke of a network and a service. Would never recommend. This is unacceptable. I've tried all available channels and I'm getting nowhere. I am now requesting immediate contract termination without fees, as this is clearly a breach of contract under UK consumer rights.If I don’t receive a response within 14 days, I’ll be escalating this to CISAS and Ofcom. I will also be sharing this experience widely to make others aware.iD Mobile – please

213
Kash
iD Mobile Employee
S
Active Contributor
Stevie2300Active Contributor
asked in Thinking of leaving?
is PAC code facility down?

I have tried to get PAC code - it says there is a system fault. Is this likely?

15628
Kash
iD Mobile Employee
M
New
 Contributor
mickhall55New
 Contributor
asked in Thinking of leaving?
pack code

how do i request pack code by ID SIM when my phone is not working?

283
Tom
iD Mobile Employee
G
New
 Contributor
galljwNew
 Contributor
posted in Thinking of leaving?
PAC code not supplied

I submitted a text to 65075 with content PAC 210237 and got the response, “we ran into a problem … check you’ve entered correct date of birth in format DDMMYY … if still not working contact us  … and we’ll look into it for you”.This is my request for it to be looked into, please? What is going wrong?

223
Tom
iD Mobile Employee
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