Skip to main content
Community Member
Swany
Community Member
Oct 26, 2026 12:38 PM UTC
Question

contract ended

Hello, my contract is in the last month, and I'm upgrading elsewhere, how do I finish my contract with yourselfs.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 27, 2026 12:57 PM UTC

    Hi ​@Swany,

     

    If you're upgrading to another network and want to keep your number, the easiest way to end your iD Mobile plan is to request a PAC code and give it to your new provider.

     

    To request a PAC code:

    1. Sign in to the iD Mobile app or your online account.
    2. Go to Account.
    3. Select Switching or Leave iD Mobile.
    4. Choose Request PAC Code.
    5. Provide the PAC code to your new network.

     

    Once your number has successfully transferred, your iD Mobile account will close automatically, so you won't need to contact us separately to cancel.

     

    If you don't want to keep your number, you can request the cancellation of your plan through the iD Mobile app, online account, or by contacting our Live Chat team.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement