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Community Member
jolylee
Community Member
Nov 5, 2026 9:26 PM UTC
Question

Request to Cancel ID Mobile Contract at the End of Minimum Term

Hi,

I have another 12-month ID Mobile SIM-only contract which I have not yet been able to register to my account because the SIM card has been lost. As a result, I am unable to receive the SMS verification code required to complete the registration.

My contract is due to expire on 10 December 2026.

I would like to make it clear that I am not requesting a replacement SIM card. I simply wish to request that the service is cancelled at the end of the 12-month contract, so that it does not continue beyond the minimum contract period.

Could you please confirm that my request has been received and that the service will be cancelled on 10 December 2026?

Thank you for your assistance.

    1 reply

    Kwanele Z
    iD Mobile Employee
    Kwanele Z
    iD Mobile Employee
    Nov 7, 2026 3:04 PM UTC

    Hi ​@jolylee,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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