ID should be ashamed of themselves- complaint handling disgraceful, resorting to lies
No network coverage since December 2025 when they turned off 3G in my area... No planned fix.
Jumped through hoops doing all their nonsense troubleshooting... New SIM card because that might be the problem... All while they knew the issue was the mast outage ... Finally find this out and raise a complaint to exit contract as no planned fix…
Then comes more lies...
I tell them from the start I need to discuss the issue via chat or email because NEWSFLASH! I CANT MAKE or TAKE CALLS!!!.... But NOOOOO they keep calling me.
Finally after days of emailing to say why are you still calling and them apologising and promising to email.. I happen to be in another area when they call and I'm able to answer but its breaking up and the call eventually drops.... So they've seen first hand the problems , you'd think the penny would drop.... But alas Noooo.... They call again.
This is how the call goes…
ID: "We can see there is an outage in your area with no planned fix we can offer 3 months free line rental" ... Me: "what good is that when I can't use the phone?" ... ID: "OK send the handset back immediately for termination of contract".... Me: "how can I do that without another handset to transfer over to? Also I've been paying so much each month for the handset so why should I send it back? I'm happy to pay what's left owing on the handset to keep it?" ..... ID: "We can't tell you that"..... Me: "why not?"..... ID:"we just can't, and as you won't accept our offer I will pass it higher for someone to call you"... ME: " but we have already established I have no network for you to call me".... ID: " Ok I will tell them to email you"
4 days later: email from ID "we have not heard from you since you raised your complaint and despite multiple attempts to call you we have not been able to speak to you, we will make no further attempts to contact you, please call xxxxxxxxx"
Are you friggin serious? So lying in writing that you haven't been able to speak with me to resolve my complaint... Choose to ignore the basis of my complaint being I have no network for calls, ignore your own promises to contact me by email. Then repeat those lies to the ombudsman service to dodge that complaint too
Absolute Einstein's here.... Not
Worst customer service ever !
