New Contributor

am having really bad connection and wifi

3 replies
21 views

Hi

Am fed up with ID. Since I started my contract it was not the best and most of the time whenever I was on the line it disconnected me very often, but now is so bad I can't even use phone properly most of the time. How much would.cost me to finish/cancel the contract?

Gemma M

iD Mobile Employee

Hi @Tomasz Jablecki,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

T

Tomasz JableckiAuthor

New Contributor

Hello

I have checked the coverage service in my area, apparently its supposed to be "great" on 4G. My phone is also setup for 4G ( preferences) and still ain't got connection. Its been bad since am with ID but lastly is getting worse.

Am driving across UK at work and to be honest very often am either loosing connection or having a bad signal.

Am very disappointed with it. As I said I wish to know how much would he to leave ID mobile unless there is something you can do to provide me with at least good service.

Best regards

Tomasz J

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Tomasz JableckiAuthor

New Contributor

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