have to leave no help

Hi ​@Hedges,

I'm sorry to hear you're having trouble with this.

If you have 3 iD Mobile accounts but can only see 1 in the app, please try adding the other plans back to your account:

1. On the Home screen, tap "View your plans" in the top right corner.
2. Tap "Add new plan".
3. Enter the iD Mobile number for the plan you want to add. The number must start with 07 and be 11 digits long.
4. Enter the account holder's surname and date of birth exactly as they appear on the account.
5. Tap "Next".
6. An 8-digit verification code will be sent by SMS to that iD Mobile number.
7. Enter the code and the plan should be added.

Please make sure you're entering the iD Mobile number for each plan and not an old or transferred number.

If you're getting an error when trying to add the other two plans, please contact our Live Chat team so they can investigate why the plans aren't linking correctly: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M
The iD Mobile Social Media Team