Hi there ​@Philip Childs, sorry you feel this way. We have many ways in which you can speak to us. We’re contactable here, via our live-chat, and via our Facebook and Twitter/X pages. We’re also contactable via both our complaints and vulnerable customer teams.

Is there something you require assistance with?

Thanks,

Tyler

I'm trying to claim back a monthly payment that I sent twice last week. None of the methods of communication you mention allow me to 'speak' to anyone.

Hi ​@Philip Childs 

Whilst we don’t have a phone number for general customer services, on Facebook and Twitter you’ll always be talking to a person, and on Live Chat once the bot has asked it’s initial questions, you’d be through to a live agent.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom

I'm 68. I don't type very quickly so I feel pressurised in these 'chat' situations. In this case, I did try to use the chat option but I couldn't get past your 'bot' because it/he/she/they didn't recognise my questions so I never got the opportunity to 'chat' with a live agent. 

Hi ​@Philip Childs 

Okay, we’ve sent you a private message, there’s no pressure to respond too quickly, we’re not a live chat service there so wouldn’t quite work that way, same with Facebook and Twitter.

Tom