My sons school rang me twice. I only found out 45 mins later when I reviewed a text message to say I had a voicemail(s). The voicemails were from the school. Why didn't my phone ring or why didn't I get a missed call alert? Have checked my signal/coverage, and its all fine.I cant stay with the network if calls from my son's school dont get through.

I have paid 23/24 payments (exc. initial payment). Why I still have to pay 2 more based on the calculation ID mobile demo in case I leave? If the 24 month contract expires, can someone confirm I do not need to give 30 day notice? I can just switch to another supplier using PAC and charged only to the day I switch?

I hope someone reads this from the powers to be. I have send proof of purchase and all the relevent photos for the free tablet. 5 times! "You are missing some information". 5 times i have resent. Absolutely no intention of receiving a free tablet. You make it as difficult as possible to get one. I truly wish i hadn't signed up for this contract now. Furious is an understatement right now. Stick your free tablet. I,m done!

Every time I make a call or receive a call some noise occurs like a screeching or whining sound. I am having troubles with this and please can this be resolved, if I need a new sim or I would like to cancel my contract as this has been going on from the moment I have joined id mobile. I have not had this issue before.  I tried a family members SIM card so it’s not the phone, I’ve tried resetting and airplane mode etc. tried a full restart.  not sure what else I can do? 

Hi can some one help me I’m requesting a pac code but it’s not giving me one it’s coming up with an error even when I try via text request and on the app can some one get my pac for me please 

How much is it to pay off my contract?? 

The worst customer service EVER!  My phone got stolen and of course getting hold of the customer service is ridiculously difficult and exposes customers to more crime as they are not around to answer urgent queries and or provide a new eSIM. When I requested for a new eSIM it kept sending passcode to the phone number that I have reported as stolen. I went without a number for days. Not worth the money. I will be looking to leave their services 

I have been trying to request an ESim for 2 weeks and being the run around by the shockingly awful support via live chat. Apparently my account has an issue preventing a new eSim from being issued.  I have been contacting live chat trying to get something sorted and I think I am at the point now where I am very close to just losing all my patience with this company. The AI chatbot is utterly useless and genuinely doesn’t solve my problems at all. I haven’t been able to access my previous eSim due to having reset my phone and getting a new handset. The new handset also only takes esim so I can’t just get a replacement physical sim in store/delivered.I’ve tried on several occasions to request a new esim and even changed the email I asked them to issue it to repeatedly and double checked that it was correct - so I know its not a issue on my end. This is also something that has been confirmed by support agents.Has anyone else had this same issue and are you feeling fed up of having to deal

Number port started today moving to ee network, but currently cannot receive calls on ee. But I can make them. Data working ok. My old network is still working id mobile. For all services. Any ideas how to make incoming calls work on ee?

I am attempting to cancel my plan, I am now out of contract.  Each time I try to sign in it sends a OTC to the number.  I am not using the number anymore as I moved to another provider.  How else can I sign in/cancel?

I have tried sendingong text to 65075 I've tried live chat but I keep getting the same email sent over and over again stating I cannot have a new PAC code code and to use the previous one given Ive checked all emails and spam there is no PAC code on any of them

Idmobile customer services in PRIVATE MESSAGES promised to help me today when SIM arrived I just don't know how to contact anyone I keep replying but get no answer back from themI'll have to leave it and just not use the SIM I suppose Teresa 

I wish to cancel my mobile phone which is on a rolling monthly payment cancel any time, It was bought for my daughter { REMOVED } it was set up by { REMOVED }{ REMOVED }MOBILE { REMOVED }.She hasn't been paying her mobile bill and I have been contacted by a debt company asking me for payment because i set it up even though she is down as the bill payer!! 

I wish to cancel my mobile phone which is on a rolling monthly payment cancel any time, It was bought for my daughter { REMOVED } it was set up by { REMOVED } { REMOVED }MOBILE { REMOVED }.She hasn't been paying her mobile bill and I have been contacted by a debt company asking me for payment because i set it up even though she is down as the bill payer!! 

Don't be fooled by the Trade up Team giving you your money for you old phone.I have been waiting for over 3 months now. And after countless emails and calls and even raising a complaint Still NOTHING!! all I get is lip service and saying they will send it to the back office. And my money will arrive in 3 to 5 days.What a load of rubbish it never happens. Does the back office really exist! Who knows.Take my advice and done use the trade up service!! 

Can I speak to a Human, because my daughter is not paying her ID mobile bill I didn't realise until dept collectors found my address because I set it up I'm responsible she was paying it, I've got her mobile but she has all the information and wont speak to me and I set up the phone plan when she was 16yrs, I need to speak to a person as ID will eventually let me put her number in but that's it!!! 

I moved to ID mobile with the belief that it included WiFi calling. I live in a remote area and the signal is not good inside our house so needed WiFi calling. WiFi calling doesn't seem to have worked at all since moving to ID mobile even after doing all the resets etc that are suggested in the forums. This makes the network unusable when I'm at home. Am I able to cancel penalty free as the network is unusable for me at home

HiSorry if this has been asked and answered before but I can’t see it.If my contract ends on 26 May 2026 doesn’t the DD I paid on 13 May cover my airtime to the 26 May? So if I use a PAC on 22 May why would I be quoted an early termination fee (I understand any out of plan charges would be due)?Thanks

i would like to cancel my order. I purchased a monthly sim earlier today and provided my PAC code from my current provider. I would like to cancel this as do not want to go ahead anymore. My order number is 146891822

I want to confirm before I send my phone to you that my contract will be terminated within the cooking period.i had a chat with someone and they advised just to return the phone. 

I want to confirm before I send my phone to you that my contract will be terminated within the cooling period.I had a chat with someone and they advised just to return the phone. 

My contract is ending , you do not have a good phone deal for me and have seen a better deal somewhere else , but before I decide to leave completely can you tell me what you can offer me for SIM only ? I am shopping around 

i want a live chat 

DPD have lost my parcel and I feel like im going around in circles, called iD, the agent has opened up an investigation however will not send a replacement until investigation is over, my new plan has started but I have no new handset! It's absolutely disgusting, should I cancel my new contract as I am still in the 14 day cancellation window?

I have been requested PAC cide many times and been advised that i will receive it within 30 minutes on my email but i received nothing also . My phone has now stopped being able to send or receive messages so I can't get PAC code.