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leave ID mobile

  • May 6, 2026
  • 1 reply
  • 6 views
E
Community Member

Hello, I requested to leave ID mobile and no longer have a plan with them over 2 weeks now. However the plan seems to have renewed since then and says I owe 12£ balance. 

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 7, 2026

    Hi ​@Emilyjeantudge.

     

    Thanks for your post. We’re sorry for any confusion caused with your account balance and renewal.

     

    As we’ll need to check the status of your account and disconnection request in more detail, it’s best to contact us directly so we can look into this for you.

     

    You can reach our Live Chat team here: https://www.idmobile.co.uk/live-chat.

     

    Once we’ve accessed your account, we’ll be able to confirm what’s happened and help get this resolved.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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