Hi ​@W.Attaalla 

A PAC code will always be delivered via SMS to your phone so that is why you have not been able to receive one,  they are never sent by email.

Do you know why your phone has stopped receiving messages? You won’t be disconnected from your current network until a PAC code is redeemed with the new one and the swap over has happened.
 

Your best bet is to contact the Live Chat via this link (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) to discuss being supplied with one via the chat:-
 

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Good luck x

Hi ​@W.Attaalla,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team