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i need to speak to someone about transfering my number

  • October 18, 2025
  • 3 replies
  • 139 views

I want to switch my phone number on my sim only to my contract phone both with id mobile. Also then cancel my sim only after the switch. Can someone get back to me asap. Thanks

3 replies

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • October 18, 2025

Hi ​@ziyaad2010 

I do apologize for any inconvenience caused to you with regards to the number switching, I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

 

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private chat), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

 

Regards,

Hosai


  • New Contributor
  • April 24, 2026

I have made a new contract with iD mobiles, I have orderd the physical Sim, did not yet provide PAC to keep my existing number.
Currently using Vodafone
Got my PAC now, how can i provide PAC to iD mobile to keep my existing number?


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  • iD Mobile Employee
  • April 24, 2026

Hi ​@Babar Hussain,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.