i need to speak to someone about transfering my number | iD Mobile Community
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i need to speak to someone about transfering my number

  • October 18, 2025
  • 1 reply
  • 63 views
Z
Community Member

I want to switch my phone number on my sim only to my contract phone both with id mobile. Also then cancel my sim only after the switch. Can someone get back to me asap. Thanks

    1 reply

    H
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Hosai W
    • iD Mobile Employee
    • October 18, 2025

    Hi ​@ziyaad2010 

    I do apologize for any inconvenience caused to you with regards to the number switching, I am terribly sorry as the system does not allow us to port internally. You can however transfer from a different network to our network or transfer from our network to a different network. The only way to keep your number with iD mobile is to do an upgrade from your old contract which will convert to a new one keeping your old number.

     

    If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private chat), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

     

    Regards,

    Hosai

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