DPD have lost my parcel and I feel like im going around in circles, called iD, the agent has opened up an investigation however will not send a replacement until investigation is over, my new plan has started but I have no new handset! It's absolutely disgusting, should I cancel my new contract as I am still in the 14 day cancellation window?
Question
DPD lost parcel
Hi
You will not be able to cancel the new contract, even if you are within the returns window, as the device must first be returned to iD Mobile before the cancellation can be processed.
I do apologise for the inconvenience. However, the investigation must be completed first before a replacement device can be sent, as this is the standard process for any missing parcel cases with DPD.
We are working to complete the investigation as quickly as possible so you can receive your phone.
If you need any further assistance, you can also contact us via Live Chat at https://www.idmobile.co.uk/live-chat or by phone on 0800 049 2376.
-Michael Z
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