Tried to cancel sim only contract as this has come to an end. I had no response so cancelled the direct debit. Then got an email wanting to know why I’d cancelled and how this would affect my credit rating!!!! I can’t cancel my contract because I don’t know what my phone no is . I have used this sim for data only and apparently my tablet doesn’t know my phone no either so I can’t get into my account to cancel it. Any idea’s would be welcome.
Solved
Sim only Contract ended, but can't cancel plan
Best answer by Tom
Hi
I’d recommend finding out the phone number for your mobile phone SIM contract.
You’d be able to cancel by getting in touch with us directly or even using the iD Mobile app/website (once set up). If you don’t wish to keep the number and take it to another network, we’d recommend requesting a 30 day disconnection.
Cancelled direct debits would not cancel and account, only your payments to it, payments would still be owed as the account would still be live.
Tom
+25Hi
I’d recommend finding out the phone number for your mobile phone SIM contract.
You’d be able to cancel by getting in touch with us directly or even using the iD Mobile app/website (once set up). If you don’t wish to keep the number and take it to another network, we’d recommend requesting a 30 day disconnection.
Cancelled direct debits would not cancel and account, only your payments to it, payments would still be owed as the account would still be live.
Tom
ID dose not recognised me so I cannot log in to cancel my contract. I have now cancelled my direct debit. ID has emailed me to say that cancelling the direct debit will impact credit rating, until ID talk to me I will not reinstate the direct debit. How does this company stay in business when they do not allow their customers to contact them. Has anyone got an address where I can write to them?
+24Don’t cancel the Direct Debit as this will lead to a Debt Collection process. Easiest way to contact us is Live Chat - type ‘Speak to someone’ to connect to an agent:
Thanks.
I am trying to cancel a sim only. I have been on live chat for an hour. I cannot remember which email is linked to the phone number. I only use two and provided both. Apparently it is neither. So live chat cannot help me as I failed security. I have been told 3 times to use the ap. I have pointed out that as I don’t know which email address I can have used as it was neither of those I suggested, I cannot access the ap. I have been told to access the ap 3 times and I have replied I cannot because I don’t know the email address. I keep getting told I failed security and so I cannot be assisted. What am I supposed to do? I have said I will cancel the direct debit. I have provided the phone number and offered to provide the bank account details as I pay the direct debit even though it is not my phone. I have taken a screen shot of my message saying I am cancelling the DD and have given notice of my intention to do so.
What can I do to cancel in the circumstances? I really cannot think of any email address over the two I have provided.
+18Sorry to hear this
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