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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4857 Topics

T
Newbie
TrevflstnNewbie
asked in Ask a question.

Replacement SIM card via Live Chat

The “system” say just ask live chat and they will send out a replacement SIM card as mine appears potentially faulty.If only it was that simple, been sent round in circles at least 4 times. Unable to get to a Currys store any time soon. Any idea what to do next other than tell them to shove their contract which would be a shame as up til now (5 years plus) all has worked wellHelp!!

1
andewhite
Legend
7 minutes ago
R
Newbie
RJ75
asked in Ask a question.

nothing is working.

Bill paid, app won’t allow a DD to be set up as surprise surprise I get a pop up saying “oops something went wrong, please try again” can’t call, can’t text and can’t go online. Does anyone know how to make this second rate app/network actually work? 

12
andewhite
Legend
1 hour ago
Conner Hills
Civilian
Conner HillsCivilian
asked in Ask a question.

abroad

We are going to Greece for a week today and wondering if my phone can be used as normal whilst we are there?  

1
andewhite
Legend
1 hour ago
A
Rookie
andywills8844Rookie
posted in Ask a question.

ID Mobile's signal coverage is just terrible, & getting worse.

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse.It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK.The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere.Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users are complaining about t

29
andewhite
Legend
2 hours ago
C
Newbie
ceebee6ccNewbie
asked in Ask a question.

Migrate from existing Nano SIM to eSim?

There’s nothing on the site or app that seems to offer this pathway; please confirm.

0
C
Newbie
3 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Cookie setting pop up

This pop up appears on this community forum now - even when you click the accept button, it keeps repeating. Clicking accept also clears the underlying form - making the pop up doubly annoying. 

3
andewhite
Legend
3 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Issues with both the mobile app (biometrics) and Web based laptop access

Since the software changeover, I’m having major issues with both the mobile app and the web based laptop access.The mobile app asks me if I want biometric login enabled - but if I try to log in with a fingerprint I get an inane ‘Oops something has gone wrong’ (who designs this stuff? ‘Oops’ really?) message. If I then login using a password, I can at least log in, but if I then try to turn on biometrics from my account, I get the same inane ‘Oops’ message). Using Android 14 on Samsung Galaxy A14. If I try to login from my laptop, it’s completely hit and miss. This morning I get a ‘Let’s Get Started’ message, followed by the email and password (with captcha) login route - but it goes nowhere. It just loops then on ‘Let’s get started’ over and over again OR I get a blank screen. I’ve cleared data/cache and retried - still with no joy. Using Firefox 124.0.2 on Fedora 38.Any idea when this will be fixed?

15
steveTu
Newbie
6 hours ago
steveTu
Newbie
steveTuNewbie
asked in Ask a question.

Muliple SIM phone - Can I have two SIMS on different networks?

My son has a year long contract abroad and has a dual sim galaxy A14 with ID Mobile. Obviously he can’t ‘roam’ for that period, so can he get a local SIM and use that in the second slot? He is in Francxe and looking at the ‘Free’ provider if that has any relevance. Edited to add: I only ask as I read that some phones force two sims on the same network - but I couldn’t find anything to that effect about the Galaxy A14.

2
steveTu
Newbie
6 hours ago
Damion Taylor
Newbie
Damion TaylorNewbie
asked in Ask a question.

no upgrade options on app or website.

Hi,  I've been due an upgrade since 14/04/24. I've been trying to do this but have no upgrade option either on the App or when I log in to the Web page.I've previously managed this effortlessly but now the process seems unnecessarily, intentionally?, obscure.Initially the App was undergoing an update and access was not possible. Now all upgrade options are gone.At the moment I am paying for a plan that includes the cost of a phone I own which is unacceptable.What's going on?

4
andewhite
Legend
13 hours ago
J
Civilian
Jm1066Civilian
asked in Ask a question.

data connection drops out

Hi, I'm constantly losing data connection when not on a WiFi connection, if i restart my google pixel pro 6 or refresh the internet connection it works for a short time then disconnects, this csn happen hourly. i live in WF6 postcode but have the same issue around the country, please help, tia

0
J
Civilian
18 hours ago
S
Newbie
SUNNYFACEHNewbie
asked in Ask a question.

problems with new app

I am having issues adding my ID mobile number to the new updated app.  Why might this be?? It's saying error occured!

6
L
Newbie
18 hours ago
James Frizzle
Civilian
James FrizzleCivilian
asked in Ask a question.

James Frizzle

Upgraded yesterday should be unlimited data through loyalty agreement only showing 100 gb data was told it would be checked and I would be called back im still waiting thanks 

0
James Frizzle
Civilian
20 hours ago
M
Civilian
MrDSCivilian
asked in Ask a question.

Dongle

Hello,I’ll be in Ireland (ROI) for around 4 weeks. Staying in a converted minibus. What advice/recommendation can you give for me to link my phone with iD Sim to my laptop to use my WiFi data?I’ll be checking emails, bank accounts weather, Google maps and the odd browsing. Not after large data with  downloading Netflix, streaming  films, etc…. kind regardsRichard 

0
M
Civilian
20 hours ago
S
Civilian
Scott_lovCivilian
asked in Ask a question.

App update required?

Hi,  New customer here. I downloaded the app and registered with the new number but I'm bringing my old number over. Will the app update once my new number ports or will I have to delete the app & start again? Thanks everyone 

2
S
Civilian
23 hours ago
D
Civilian
DobbietheelfCivilian
asked in Ask a question.

When I phone a number it tells me I have dialed the customer payment helpline.

I have paid my bill but whenever i call someone it says I’ve dialled customer payment help line but records show I have paid so it hangs up. Cannot access live chat til tomorrow morning but I am at work currently and need to call/text/use data so cannot wait until then

2
Kash
iD Mobile Employee
23 hours ago
Tony Bailey
Civilian
Tony BaileyCivilian
asked in Ask a question.

SIM for data

Hello, I am trying to set up my accounts on your new system but I use a SIM for data only on my laptop and I can't see messages when you text the code?? How can I add this Sim to my main mobile account?

1
andewhite
Legend
23 hours ago
Dawn Exley
Newbie
Dawn ExleyNewbie
asked in Ask a question.

Refer a friend voucher

I referred my daughter in September 2023, she took a contract out with you, I have still not received my curry’s voucher

3
Kash
iD Mobile Employee
1 day ago
Y
Civilian
Yesterday4462Civilian
asked in Ask a question.

Why was re-registering necessary?

I did not receive any advanced notice of the app update or the fact existing accounts would not work with it. When I opened the app and it asked me to register, I thought it was broken and went to the website. When the website also wouldn’t let me login and wanted personal information, I assumed your system was broken or it was a sophisticated phishing attack. I then reached out to your support staff via Twitter to see what was going on, but they have been incredibly evasive and unhelpful about the whole thing, outright refusing to explain the need for re-registering.When I kept asking for an answer, they even gave me a link to this announcement post which, on the topic of having to re-register, only says “sorry about that!” which feels incredibly snarky and sarcastic.It asked for email, first name, surname (twice for some reason), password, phone number, and date of birth. I'm 100% sure you already had all of that on my account, except maybe DOB but given I have a financial contract w

1
Kash
iD Mobile Employee
1 day ago
K
Newbie
KeithWMNewbie
asked in Ask a question.

Website and App Not displaying the correct information

Now that the App allows me to access it I cant see the proper information. My monthly update took place on 19th April. My dated topped up correctly although no mention of my rollover. My Text and Minutes are still the same as they were before the 19th. Either I have not received the monthly top up or the website and app are not displaying the information. Either way its wrong.Can someone please look into this and let me know by return what is going on. I have been with ID Mobile since 2018. I wont be much longer if this does not get addressed.

3
Kash
iD Mobile Employee
1 day ago
C
Newbie
canton7Newbie
asked in Ask a question.

Referral status still pending

Hi,As with so many other people here, I referred someone in January, and they’ve paid 3 bills, but the referral status is still “Pending” and I haven’t received any congratulatory email.Could you look into this please?Kind Regards

5
Kash
iD Mobile Employee
1 day ago
Augusto Toshihiro Uehara
Newbie
Augusto Toshihiro UeharaNewbie
asked in Ask a question.

How can I view my current roaming usage?

How can I view my current roaming usage?I had to use it recently in a country outside of the free roaming destinations and now I want to know what the cost of that, but I can't see an itemised cost or the cost of add ons on the new app

1
andewhite
Legend
1 day ago
Glen Rogers
Civilian
Glen RogersCivilian
asked in Ask a question.

need customer service

Our SIM is in a WiFi router in a caravan, so we don't know the number and I think we need to upgrade our data. Can anyone help?

1
Kash
iD Mobile Employee
1 day ago
Kevin Mckeiver
Newbie
Kevin MckeiverNewbie
asked in Ask a question.

Loss of service

Hi I lost service on my I.D. SIM for three days this month post code S62 7ND can u inform me if I'm entitled to some recompense for this?Also waiting for my recommendation for a friend to be sent to me .

1
Kash
iD Mobile Employee
1 day ago
Andrew Bennett
Newbie
Andrew BennettNewbie
asked in Ask a question.

Services

Where the hell is the services option 

1
Kash
iD Mobile Employee
1 day ago
V
Civilian
VJOwenCivilian
asked in Ask a question.

Registering phone number on new app

I have gone through registration process for new app up to the point where I register my phone number and at this point the system says there is a problem and not working so I cannot access my online account. PLEASE ADVISE

1
andewhite
Legend
1 day ago
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