F.A.Q.

What is 4G Calling?

  • 9 August 2021
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4G Calling (also known as voice over LTE or VoLTE) is a service that is available on all iD Mobile plans.

The benefits of using 4G Calling include:

  • Improved coverage 
    4G smashes through indoor blackspots, so you'll be able to make phone calls in more places 
  • Superior call quality 
    Calls are clearer than a typical mobile phone call; you'll notice a real improvement in voice quality 
  • Faster connectivity 
    4G calls can connect up to twice as fast as traditional methods

How do I use 4G Calling?​​

  • Check that your phone is compatible with 4G Calling on iD

            You can find a list of all compatible phones here.

  • Make sure your software's up to date

            Update your phone's software (if needed).

  • Ensure 4G Calling (VoLTE) is enabled on your phone

           Here’s how to check:

       iPhone

  1. Go to Settings
  2. Select Mobile Data Options
  3. Tap Voice & Data
  4. Toggle on VoLTE

      Samsung

  1. Go to Settings
  2. Tap Connections
  3. Select Mobile Networks
  4. Toggle on VoLTE

      Google

  1. Got to Settings
  2. Select Network & Internet
  3. Tap Mobile Network
  4. Select Advanced
  5. Toggle on VoLTE
  • Make sure you're in a 4G Calling area 

          Use our coverage checker to check if you’re in an area covered by our 4G/5G network.

How do I know if I’m making a 4G call?

Look for the 4G or LTE icon on the tp of your screen when you’re on a call. If it shows as 4G or LTE, you’re making a 4G Call.

What’s the difference between 4G Calling and VoLTE

There's no difference – it's the same thing. At iD Mobile, we think that '4G Calling' gives you a better idea of what it's all about. 

Does 4G Calling cost more than a standard call?

No, 4G calls come out of your standard allowances. Should you run out of minutes, you’ll be charged at the standard out-of-plan rate.


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