We've launched a new iD Mobile app!

  • 17 March 2024
  • 59 replies
  • 10614 views
We've launched a new iD Mobile app!
Userlevel 8
Badge +3

We’re thrilled to announce that we’ve launched a new iD Mobile app packed with great new features and improvements!

Over the past year, we’ve been working hard on completely redesigning the iD Mobile app. The new app has been built with our customers’ feedback at the forefront of design and development, so we’re confident that anyone who used the old iD Mobile app will really appreciate the improvements.

So, what’s changed?

  • Manage multiple plans – If you’ve got more than one iD Mobile plan, you can now manage them all from a single login. No more logging in and out!
  • New design - Whether you’re checking your allowances, changing your Bill cap, or updating your personal info, the new app has been designed to make sure you’re able to do exactly what you need – easier than ever before.
  • Improved performance – The new app uses the latest technologies to improve stability, performance, and security.   

If you’re new to iD or have the old version of the app, you can download the new version from the App Store or the Google Play Store.

If you’ve previously registered for the old app, you’ll need to re-register for the new one. Sorry about that - but it’ll be worth it!

Your Feedback Matters

Let us know what you think of the new iD Mobile app below! Or if you’ve got a great idea for a new feature that’s not currently not in the app, or you’re experiencing any issues, you can create a ‘New App Feedback’ topic, and track the progress of your feedback here. Our team of moderators and developers are on hand to provide further support.

Shout-outs!

We’d like to give a special shoutout to our Community superusers, who helped with testing the app prior to launch. So, thank you to:

If you need more info about the app, you can view our FAQs here.


59 replies

Userlevel 8
Badge +4

Hi @Abigailmstewart 

 

We believe this issue to now be resolved, please try again.

 

 

Tom

I can’t register on the app.  I've deinstall/reinstalled! When I put in the one time passcode emailed it says its wrong. I need to set up in the app ASAP.  help!

Sorry to say that this new system does not work. As a pensioner it is very confusing,I now do not know if I have my original account and another which I did not ask for.please go back to the original system which has worked for years.

Mick Palmer 

Userlevel 2

I have been trying for two weeks to access my account and IT’S STILL NOT WORKING!!!

If I could actually get on, I’d cancel my contract but maybe that’s the plan - no-one can cancel!

And I’ve just tried again and was told I was in a queue and would have to wait 38 minutes!!

😠😡

Tom

I’ve tried but it won’t get any further than “Say hello to the new iD mobile app”!!

Userlevel 8
Badge +4

Hi @AngieL 

 

Have you registered to the new iD Mobile app? You won’t be able to log in before registering.

 

Tom

I was abroad and needed to check what my data allowance was and whether I was about to exceed it but can’t log onto anything that will give me this information.

Also thinking of changing my tariff but can’t do so.

Any advice.

Userlevel 2

Yet another new update for the iD mobile app. And STILL the plan page doesn’t work. Same old same old, “oops… something went wrong” and the try again button. Press that and it just repeats itself. Beyond a joke now.

Userlevel 1

Have eventually managed to log in to the new app. Where do I find my usage? How many minutes have I used? How many texts? And especially, how much data have I used? Where are my data rollover details? All very useful info on the old App!

I’d be more thrilled if the app actually worked.

Like others here, I just get a picture of a bear telling me that the app isn’t available. Not a great first impression for a new ID Mobile member...

Userlevel 1

Most noticeable difference is greater prominence to attempts to sell upgrades.  And now I don't seem able to simply login with biometrics.  I use fingerprint as requested then get asked to enter email address and password and to enable biometrics again!  I do this then next time I open the app, have to go through the whole rigmarole again.  Really poor.

Userlevel 1

Can't log in to turn my roaming block off. So can only use phone on WiFi even though in a roaming included country.

You are still trying to fix the new app since Wednesday or prob well before judging on the complaint s on here and still nothing.Can't pay my bill so you have suspended my account not very fair is it.The automated card payment robot thing is an absolute joke.Doesn't recognise all your card numbers when you type them in and you have to calculate what you want to pay in pence.It's just pathetic

I’ve been on using id mobile since 2017 so am not a new user only the new app because I can’t use old one or get on website to my account.

Userlevel 2

Hi @Hesperest,

Currently, new users are unable to register for the iD Mobile app. We will provide an update on this Community article once this changes:
 

 

Tried to get on the new app as previous post get as far as enter email then that bear keeps coming up .

Userlevel 2

So the app disappears for a day or so, apart from a picture of a bear, and now it’s back. STILL absolutely no information on the plan page, so I have no idea when my plans run to. Nothing apart from “Oops… something went wrong” and the try again button. Press that and we all know what happens!! “Oops…” Beyond a joke now. 


Morning @Jeez,

I’ve just sent you a Private Message.

Thanks.

Userlevel 2

So the app disappears for a day or so, apart from a picture of a bear, and now it’s back. STILL absolutely no information on the plan page, so I have no idea when my plans run to. Nothing apart from “Oops… something went wrong” and the try again button. Press that and we all know what happens!! “Oops…” Beyond a joke now. 

Userlevel 2

How do I cap my bill online

 

Morning @Phillip Anthony Balmont,

Our Live Chat team should be able to assist, here’s the link:

idmobile.co.uk/live-chat

Thanks.

Userlevel 1

How do I cap my bill online

 

I am really disappointed with iD mobile. I just switched to their network. Got my sim, inserted it, No Network, re-inserted,  restarted phone multiple times.... no joy. 

Can someone let ID know that Wednesday 3rd of April is today?

 

Abysmal.

Was unable to download/view bills on the previous app (which you would think is an absolute basic function of an app for you to view your bills…...), and now I can’t even move past the initial registration stage of adding my number.  Either I don’t receive the security number, or it gets sent many hours after it is of any use. 

Spoke to a customer agent online who advised me to call a number to request the security code. This is pathetic - we should not be required to call to do something that should be the bare minimum basic function of a new app you have forced on us?

 

 

 

 

 

 

 

 

 

 

On the last version of the app, I couldn't download bills (a pretty fundamental part of an app for managing my phone contract, no?) and on this version I can't even make it past the registering my mobile number screen.  It says I have been sent a security code which doesn't arrive until hours later (if I'm lucky) - by which point the number isn't accepted by the app as it doesn't match records. 🙄

Spoke to an online chat adviser who told me to call a number they provided to be given a security number, but that's just a complete joke. I shouldn't need to be calling anywhere just to be able to register my number to the app of my mobile provider.  Come on, this should be the absolute basics here.

How can your service be THIS bad, consistently? 

And yes, I have uninstalled and reinstalled the app multiple times since yesterday.

 

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