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Help Hub
Your iD Account & App.

Your iD Account & App.

Everything you need to know about managing your iD Mobile app, account details, and Add-Ons.

Onboarding.
Adding & viewing my plan/s.
Edit plan details.
Communication Preferences.
Controls & Limits.
App Troubleshooting.

Onboarding.

Adding & viewing my plan/s.

How do I add my plan to the iD Mobile app?

iD Mobile

How do I view my other plans in the iD Mobile app?

iD Mobile

How do I view my contract start and end date?

iD Mobile

Edit plan details.

How do I update my personal details?

iD Mobile

How do I update the email associated with my plan?

iD Mobile

How do I update my Billing Address?

iD Mobile

How do I view or update my Customer Services PIN?

iD Mobile

How do I change my phone number?

iD Mobile

Communication Preferences.

How do update my Communication Preferences?

iD Mobile

Controls & Limits.

How do I set or change my Bill Cap?

iD Mobile

How do I enable or disable Adult Content and other services?

iD Mobile

App Troubleshooting.

Why am I seeing a ‘500 error’ code when opening the iD Mobile app?

iD Mobile

I get a 'Oops, something went wrong' error in the iD Mobile app. What should I do?

iD Mobile

I've forgotten which email address my number is linked to in the iD Mobile app. What should I do?

iD Mobile

I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do?

iD Mobile

Getting started with iD.

Bills, Payments & Charges.

Your iD Account & App.

Onboarding.

Adding & viewing my plan/s.

Edit plan details.

Communication Preferences.

Controls & Limits.

App Troubleshooting.

Coverage & Network.

Roaming & International.

Add-ons.

Plans Changes & Upgrades.

Sign up

Already have an account? Login

Social Login

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E-mail address *

Mobile Number *

Password *

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Log in to the iD Community.

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Social Login

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

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About us

Why iD
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iD Mobile is a trading name of Currys Group Limited
Registered address: 1 Portal Way, London, W3 6RS
Registered company number: 00504877
Vat number: GB226659933

By using this site, you agree we can set and use cookies. For more details of these cookies and how to disable them, see our cookie policy.
Copyright © 2024 Currys Group Limited.

Your iD Account & App.

Onboarding.

How do I download the iD Mobile app?

How do I register for the iD Mobile app?

How do I log-in to the iD Mobile app?

How do I change my log-in email for the iD Mobile app?

How do I change or reset my password in the iD Mobile app?

Adding & viewing my plan/s.

How do I add my plan to the iD Mobile app?

How do I view my other plans in the iD Mobile app?

How do I view my contract start and end date?

Edit plan details.

How do I update my personal details?

How do I update the email associated with my plan?

How do I update my Billing Address?

How do I view or update my Customer Services PIN?

How do I change my phone number?

Communication Preferences.

How do update my Communication Preferences?

Controls & Limits.

How do I set or change my Bill Cap?

How do I enable or disable Adult Content and other services?

App Troubleshooting.

Why am I seeing a ‘500 error’ code when opening the iD Mobile app?

I get a 'Oops, something went wrong' error in the iD Mobile app. What should I do?

I've forgotten which email address my number is linked to in the iD Mobile app. What should I do?

I get a 'Sorry, your details do not match our records' error in the iD Mobile app. What should I do?

Sign up

Social Login

Log in to the iD Community.

Social Login

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