Here you’ll find out how to update the email associated with your plan in the iD Mobile app. Not registered yet? Check out this Community article to get started.
How to update the email associated with your plan in the iD Mobile app.
To update the email associated with your plan in the iD Mobile app or on my.idmobile.co.uk, you can
- Open the iD Mobile app or log-in to my.idmobile.co.uk.
- Tap ‘View your plans’.
- Tap the green pencil for the plan you’d like to edit.
- Tap on the green pencil in the ‘Email address’ section.
- Enter and confirm your new email address. Once you’re happy, tap ‘Save’.
- You’ll receive an SMS with an 8-digit code. Enter this code into the iD Mobile app.
- Tap ‘Done’.
I can’t access the iD Mobile app or my.idmobile.co.uk. What should I do?
If you’re unable to access the iD Mobile app or my.idmobile.co.uk, simply contact us to update the email associated with your plan.
