Seen a message saying your number is already linked to another account? This usually happens if you’ve registered for the iD Mobile app before using a different email address.
Don’t worry, you don’t need to be a detective to solve this. Here is how to get back into your account:
How to fix it.
When you see the error message, the app should give you two simple options to resolve it right there and then:
- Tap ‘Yes, add this number’.
This is the easiest option. We’ll automatically move your plan from your old email address to the new one you are currently using. From now on, you’ll just use this new email to log in. Problem sorted! - Tap ‘No, take me back to the login’.
Only choose this if you remember your old email address and password and want to keep using them.
How to find your original email address.
If you aren't given the option to move your number, or you really want to find your old login details, try searching your email inboxes (including Junk/Spam folders) for an email titled ‘iD Mobile - Account Creation’.
This email will confirm which address you used when you first joined us.
