Skip to main content
F.A.Q.

I get a 'Oops, something went wrong' error in the iD Mobile app. What should I do?

  • October 11, 2024
  • 0 replies
  • 883 views
iD Mobile
iD Mobile Employee

If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track:

 

Step 1 - Uninstall, then reinstall the iD Mobile app.

 

Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh start and clearing any temporary issues that might be causing trouble. Here’s how:

 

I’m using an iPhone:

Learn more

 

Uninstalling the iD Mobile app:

  1. Go to the iPhone’s Home Screen.
  2. Find the iD Mobile app icon.
  3. Press and hold the app icon until options appear.
  4. Select ‘Remove App’, then tap ‘Delete App’ to confirm.

 

Reinstalling the iD Mobile app:

  1. Open the App Store.
  2. Tap the Search icon and type ‘iD Mobile’.
  3. Select the iD Mobile app from the search results.
  4. Tap ‘Get’ (or the download icon) to reinstall the app.
  5. Once downloaded, open the app and log in with your credentials.

 

I’m using an Android:

Learn more

 

Uninstalling the iD Mobile app:

  1. Open the Settings app.
  2. Tap ‘Apps’ or ‘Apps & notifications’, depending on your device.
  3. Find and select iD Mobile from the list.
  4. Tap ‘Uninstall’ and confirm to remove the app.

 

Reinstalling the iD Mobile app:

  1. Open the Google Play Store.
  2. Use the search bar to find ‘iD Mobile’.
  3. Tap on the iD Mobile app from the results.
  4. Select Install to reinstall the app.
  5. Once installed, open the app and sign in.

 

Step 2 - Unlink, then relink your plan.

 

Unlinking, then relinking your plan can often clear up the ‘Oops, something went wrong’ error – it’s a quick refresh that reconnects your account, helping things run smoothly again! To remove your plan from the iD Mobile app or on my.idmobile.co.uk, you can:

  1. Open the iD Mobile app or log-in to my.idmobile.co.uk.
  2. Tap ‘View your plans’.
  3. Tap the pencil icon for the plan you’d like to remove.
  4. Tap ‘Remove plan’.
  5. Tap ‘Yes, remove it’.

Next, you’ll need to add your plan back to your account. Check out the Community article below for more helpful information:

 

 

Step 3 - Contact us.

 

If you’re still seeing the ‘Oops, something went wrong' error, simply contact us.

Did this article interest you or help you find an answer to your question?
33% found this helpful
This topic has been closed for comments
Terms & Conditions