If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track:
Step 1 - Uninstall, then reinstall the iD Mobile app.
Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh setup and clearing any temporary issues that might be causing trouble. Here’s how:
iPhone.
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Uninstalling the iD Mobile app:
- Go to the iPhone’s Home Screen.
- Find the iD Mobile app icon.
- Press and hold the app icon until options appear.
- Select Remove App, then tap Delete App to confirm.
Reinstalling the iD Mobile app:
- Open the App Store.
- Tap the Search icon and type “iD Mobile”.
- Select the iD Mobile app from the search results.
- Tap Get (or the download icon) to reinstall the app.
- Once downloaded, open the app and log in with your credentials.
Android.
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Uninstalling the iD Mobile app:
- Open the Settings app.
- Tap Apps or Apps & notifications, depending on your device.
- Find and select iD Mobile from the list.
- Tap Uninstall and confirm to remove the app.
Reinstalling the iD Mobile app:
- Open the Google Play Store.
- Use the search bar to find “iD Mobile”.
- Tap on the iD Mobile app from the results.
- Select Install to reinstall the app.
- Once installed, open the app and sign in.
Step 2 - Unlink, then relink your plan.
Unlinking, then relinking your plan can often clear up the ‘Oops, something went wrong’ error – it’s a quick refresh that reconnects your account, helping things run smoothly again! To remove your plan from the iD Mobile app or My Account Online, you can:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘View your plans’.
- Tap the pencil icon for the plan you’d like to remove.
- Tap ‘Remove plan’.
- Tap ‘Yes, remove it’.
Then, follow the steps in the article below to relink your plan:
Step 3 - Contact us.
If you’re still seeing the ‘Oops, something went wrong' error, simply contact us.