Here you’ll find out how to add your plan to the iD Mobile app. You can add your plan when registering for the iD Mobile app – or additional plans at any time. Not registered for the iD Mobile app? Check out this helpful community article to get started.
Adding a plan when registering.
To add a plan when registering for the iD Mobile app or My Account Online, you can:
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- Open the iD Mobile app or log-in to My Account Online.
- Enter the mobile number you’d like to add to the iD Mobile app.
- You’ll receive an SMS with an 8-digit code. Enter this code into the iD Mobile app.
- You can opt-out of SMS and email communications. Once your happy, tap ‘Confirm’.
- To add another number, tap ‘Yes, add another’. To proceed, tap ‘No, take me to the app!’
If you get a ‘Sorry, your details do not match our records’ error when adding a plan to the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track:
Adding additional plans.
To add additional plans to the iD Mobile app or My Account Online, you can:
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- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘View your plans’.
- Tap ‘Add new plan’.
- Enter the mobile number you’d like to add to the iD Mobile app.
- You’ll receive an SMS with an 8-digit code. Enter this code into the iD Mobile app.
- You can opt-out of SMS and email communications. Once your happy, tap ‘Confirm’.
- Your new plan will be visible on the ‘Plans’ screen.
If you get a ‘Sorry, your details do not match our records’ error when adding a plan to the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: