Question

my 1st bill

  • 2 April 2024
  • 2 replies
  • 12 views
Matty Severns
Rank

My 1st bill should have gone out 29th but we've had Easter know on the 2nd when will it go out 

2 replies

Tyler
Rank
Userlevel 3

Hey there Matty, our apologies for only just getting back to yourself, we’re experiencing extremely high volumes at the moment. 

 

As you correctly mentioned, the bank holiday does indeed delay payments due on any of the bank holiday dates, and would be taken after. I’d imagine it should have been taken successfully by now, so please quote us if that’s not the case, and we’d be happy to help further.

 

Thank you,

Tyler

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Tom
Rank
Userlevel 7
Badge +4

Hi @Matty Severns 

 

Your payment may take a few days to be taken, if we don’t receive your payment, we’ll send you a text to let you know there’s been an issue with the direct debit.

 

Tom 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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