Solved

Live Chat

  • 18 September 2020
  • 37 replies
  • 22161 views

Userlevel 1

Where is Live Chat? It doesn’t seem to appear anywhere

icon

Best answer by Rory C 3 October 2020, 14:44

View original

37 replies

Userlevel 8
Badge +9

I have an allowance of 2gb a month. I’ve used 136 mb, but get a message saying I’ve used 100% of my allowance. how come ?

 

Roger

Sounds like an error.

Have you looked at your recent usage in your iD My Account online or the iD app?

Yes, and the online account says 136mb, with a graph that takes the allowance to 100%.

Userlevel 8
Badge +9

Yes, and the online account says 136mb, with a graph that takes the allowance to 100%.

In that case, best option for immediate assistance with your account enquiry is the iD online chat service at https://idmobile.co.uk/live-chat.

The customer service team work until 8pm on weekdays - the out-of-hours support is 100% automated. 

That web address is unavailable. Is there a phone number ?

Userlevel 8
Badge +9

That web address is unavailable. Is there a phone number ?

Help & support is 100% online with iD Mobile - no telephone support.

If online chat doesn’t work, use facebook or Twitter to contact iD Mobile for assistance.

Any out-of-hours private messages left on social media are picked-up when the team next start work - anyway, good luck.

Userlevel 5
Badge +6

Hi @Roger Horne, did you manage to get through to the Facebook/Twitter teams?

Also, out of curiosity, what error were you getting when clicking through to the Live Chat page?

 

Thank you,

Rory

Userlevel 1

Hi why has my phone been cut off for I never used my phone at all in February when I upgraded my SIM card was not working they had to send me a new SIM card out and I only got it last week so why do I have a outstanding balance of £21.54 I am not paying for something that I was not using I will pay the bill for this month can you sort this out 

Userlevel 5
Badge +9

Hello @Delores Wallace,

Not using the service won’t mean that the bills won’t be produced.

You’d still need to pay your bill despite if it was in use or not.

Do you mean that there was a fault and this was reported to us?

We’re speaking to you already via PM so if you need any assistance just message us there.

Mohammed

Userlevel 1

Hello

My ID mobile is fine but my only problem is it doesn't show missed caller name. Shows just the phone number. 

Userlevel 7
Badge +6

Hi @rezavirmoni,

Welcome to the Community!

It sounds like an it’s an issue with the handset as the calls are coming through on the network end.

Have you checked the handset has the most up to date software?

 

Kash

Userlevel 1

Than you.

Most helpful.

Userlevel 1

Thank you

Most Helpful.

Reply