Hi @BarryEd,

Welcome to the Community!

Whilst in China, please try and connect to CHN-CUGSM.

Please also ensure that roaming is enabled on the iD handset and your iD Mobile account.

The roaming charges for China are below;

Kash

Hi Is there a bundle available that will let me avoid these charges, I fly on Monday

Thanks

Will go Esim

Hi @En70uk 

Unfortunately we don’t offer any sort of bundles like this, it may be worth exploring what @andewhite suggests to avoid high charges.

Tom

Many thanks all for the replies and apologies for the late response. Now back in UK. When in Beijing my phone never ever showed the CHN-CUGSM network. In the end I gave up with my ID mobile, and got the use of a local sim mobile while there. Now I see from the replies above that ID mobile do not have any bundles or add-ons for China. A shame really as if I had been totally dependent on my ID mobile then I would have been rightly “stuck”. 

Hey there @BarryEd, thank you for letting us know and our apologies for that, we shall take the feedback on-board.

Thank you,

Tyler

Hi will I be able to connect to hotel WiFi? I plan to use Microsoft outlook to contact home. I will be in China in a few weeks. Also got an ESim to use when I get there. Could I use WhatsApp from that?

Hi ​@Paupau 

Thanks for posting. 

You should not have any issues connecting to WiFi whilst in China. 

If you have roaming activated, you will be able to use WhatsApp but as China is not in our inclusive roaming, please be aware there will be charges for using the service whilst there. 

Thanks, 

Nat 

Thank you that was helpful, I will try to avoid most cellular phone use. I plan to use WiFi mainly. A further problem is that Google is blocked, so I have set up my old Microsoft hotmail email which should work. 

I have been advised to get an E SIM which will activate when I get to China. Plus I've downloaded Alipay to buy things in China with a travel card in reserve if that fails.

Let's see how it goes when I actually arrive,

Thanks

Pauline 

Thank you for your reply ​@Paupau 

When you are not using roaming, we recommend switching to airplane mode to avoid unwanted charges.

You can also set up/adjust your spend cap via the iD Mobile app.

Please do let us know how you get on :)

Thanks, 

Nat