Hi,
I upgraded my plan 2 days ago. I received a new phone but no new SIM card.
Last night I received a text saying “Your new SIM card is now in the process of being activated...”.
My old SIM card stopped working from that moment.
Do I need a new SIM card or is it possible to re-activate the old one?
BR
Best answer by WelshPaul
View original
+6
You’re supposed to use the existing SIM but there are a lot of posts like yours lately, iD Mobile must have implemented a backend change which is causing this issue. TBH, you’re better off going to a local Curry’s store and requesting a replacement SIM.
+9
Hey
Best is getting a replacement SIM card and activating it to fix the issue as we can’t reactivate the old SIM.
Mohammed
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