Hi,
I was supposed to switch from my old provider on 30th May. On that day my old phone stopped working as expected. I did not receive any texts on my new phone saying the PAC Transfer had been successful, but later that day I tried using my new phone and found I could dial someone and text someone but that I was unable to receive calls or text messages.
Since then I have been backwards and forwards with ID Mobile via Facebook Messenger and each time they are blaming my old provider saying that they did not receive all the required files and that it how now been escalated to 3.
This is now becoming a major issue as I have basically not had a working phone for a week and ID Mobile have not been able to give me any indication on how long this matter will take to resolve.
If I don’t get this resolved in the next 24 / 36 hours I will be cancelling my contract and returning the phone.