Question

phone not delivered ordered 13/6/23

  • 17 June 2023
  • 1 reply
  • 13 views

I went online and ordered a phone on contract this has been processed and an order number issued 

my bank details were taken to set up direct debit this was supposed to have been despatched next day , it’s now nearly a week and I can’t talk to anyone with this issue 

if the order is not being honoured then I should be informed 

I am in the process of ordering a sim from a reputable company as I feel cheated 


1 reply

Userlevel 7
Badge +6

Hi @Stephen Patrick,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

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