Question

Need a refund made an extra payment


Hi so I didn’t realise my direct debit was automatically charged as I couldn’t see it on my bank but according to the app it was but that was after I made another payment of my own accord to the account so would like it refunded.

 

many thanks

dom


6 replies

Please respond soon as urgently need the refund.

Userlevel 8
Badge +9

Please respond soon as urgently need the refund.

Don’t expect anything quick to happen here in the iD community, @Dominicchapman02

If you consider something requires immediate attention, better use the iD online Live Chat service. 

The customer advisers work until 8pm on weekdays - the iD chatbot works 24/7. 

Userlevel 7
Badge +5

Hi @Dominicchapman02 

 

Do you still require assistance with this?

 

If so, please let us know so we can get in touch.

 

Tom

Userlevel 7
Badge +6

Hi @Dominicchapman02,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

Please respond soon as urgently need the refund.

Don’t expect anything quick to happen here in the iD community, @Dominicchapman02

If you consider something requires immediate attention, better use the iD online Live Chat service. 

The customer advisers work until 8pm on weekdays - the iD chatbot works 24/7. 

Ah nw thanks for the heads up will try that way thank you!

Hi @Dominicchapman02 

 

Do you still require assistance with this?

 

If so, please let us know so we can get in touch.

 

Tom

hey tom,

 

yes I do require assistance if that’s possible.

 

best wishes

dom

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