Question

Need a refund made an extra payment


Hi so I didn’t realise my direct debit was automatically charged as I couldn’t see it on my bank but according to the app it was but that was after I made another payment of my own accord to the account so would like it refunded.

 

many thanks

dom


5 replies

Please respond soon as urgently need the refund.

Userlevel 8
Badge +9

Please respond soon as urgently need the refund.

Don’t expect anything quick to happen here in the iD community, @Dominicchapman02

If you consider something requires immediate attention, better use the iD online Live Chat service. 

The customer advisers work until 8pm on weekdays - the iD chatbot works 24/7. 

Please respond soon as urgently need the refund.

Don’t expect anything quick to happen here in the iD community, @Dominicchapman02

If you consider something requires immediate attention, better use the iD online Live Chat service. 

The customer advisers work until 8pm on weekdays - the iD chatbot works 24/7. 

Ah nw thanks for the heads up will try that way thank you!

Userlevel 8
Badge +4

Hi @Dominicchapman02 

 

Do you still require assistance with this?

 

If so, please let us know so we can get in touch.

 

Tom

Hi @Dominicchapman02 

 

Do you still require assistance with this?

 

If so, please let us know so we can get in touch.

 

Tom

hey tom,

 

yes I do require assistance if that’s possible.

 

best wishes

dom

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