How do I contact iD Mobile?

  • 1 September 2021
  • 0 replies

Userlevel 8

How to chat to us - Live Chat

Live Chat allows you to speak to one of our helpful iD Mobile customer service agents. The team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays. They can help you sort out any issues you may have. Please note that it may take a few seconds for the Live Chat button to load.

We also have a Chat Bot that’s available 24/7, which can help you resolve any questions you may have about your account. This includes providing step-by-step guidance on paying bills, upgrading, checking your account, and more. It’s quick and simple to use and can address many common issues about managing your account.

Get in contact with our iD Community

Our iD Community is full of insightful articles to help get to the bottom of your problem. You can also get 24/7 help and support from both iD Mobile experts and other iD customers through the Community page.

How to make a complaint

We’re sorry to hear that you’re not 100% happy with iD Mobile. Feel free to get in touch with us and we’ll do everything we can to resolve your issue. You can find out everything you need to know about how to make a complaint in our helpful article. This includes contacting us by phone or by post and information about Alternative Dispute Resolution.  

How to use our automated services

You can use our automated phone service by simply dialing 7777 from your iD phone or 03330037777 (charges may apply). Note that this will only allow you to use the following services:

  • Control your account

To check your allowances and control your account, select option 1

  • Make a payment

To hear your balance or pay a bill, select option 2

  • Report your phone or SIM lost or stolen

To report a stolen or lost phone or SIM, select option 5

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