We mention it a lot throughout the year, and yes, we may be biased, but really, the best place to access help and support with iD Mobile services is right here, on the iD Community. With around 89,000 members and many iD Superheroes among them, the Community and Help Hub is the fastest place to find the answers you’re looking for.
Simply search for the question in the top search bar to see if someone’s asked it before, and if not, post it yourself! The Help and Support hub is available 24/7, and there’s always plenty of ace iD members, Superheroes and staff on hand to help.
Of course, in the event that you can’t find the perfect solution here, you may want to speak to someone in person via Live Chat. We’ve got you! Here’s our Customer Service opening times from Christmas Eve going through to the new year:
| Date | Day | Holiday | Opening times |
|---|---|---|---|
| 24th December | Sunday | Christmas Eve | 9am – 6pm |
| 25th December | Monday | Christmas Day | Closed |
| 26th December | Tuesday | Boxing Day | 9am – 6pm |
| 27th December | Wednesday | Bank Holiday | 9am – 6pm |
| 28th December | Thursday |
| 9am – 8pm |
| 29th December | Friday |
| 9am – 8pm |
| 30th December | Saturday |
| 9am – 8pm |
| 31st December | Sunday | New Year’s Eve | 9am – 6pm |
| 1st January | Monday | New Year’s Day | Closed |
| 2nd January | Tuesday | Bank Holiday | 9am – 6pm |
| 3rd January | Wednesday |
| 9am – 8pm |