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Signal

  • 18 March 2024
  • 6 replies
  • 206 views

Userlevel 1

Hi,

I signed up to ID mobile last week. My signal has been terrible. I’m not able to send iMessages when out at work  I can’t access the internet either  I have an app for work on my phone to book on and off and this is taking forever to do, when I had no issues with my other provider  Am I still within the 14 day cooling off period because I am seriously thinking if moving to another provider 

Thanks any advice welcomed 

 

 

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Best answer by Tom 19 March 2024, 13:48

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6 replies

Yes I am.  My postcode is NR13 5RH.  

Userlevel 7
Badge +5

Hi @Joseph Saunders & @AndreaB99 

 

Are you still having issues with this?

 

If so, please let us know the postcode(s) where you’re having issues so we can take a look.

 

Tom

Hi I have had no signal for about a week now and unable to make or receive calls or send a text.  This is really inconvenient.  Can you let me know if this is a problem in my area (near Norwich, norfolk) and when will be resolved.

Ok

Any one signal poor today 

Userlevel 7
Badge +5

Hi @Shell774 

 

Your cooling off period will depend on the vendor chosen when purchasing, which site/vendor did you purchase from?

 

In any case, we’d recommend getting in contact with the vendor directly about a return in your returns period, if you’ve purchased directly via iD Mobile, please let us know so we can get in touch here.

 

Tom

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