• 18 March 2024
  • 6 replies

Userlevel 1


I signed up to ID mobile last week. My signal has been terrible. I’m not able to send iMessages when out at work  I can’t access the internet either  I have an app for work on my phone to book on and off and this is taking forever to do, when I had no issues with my other provider  Am I still within the 14 day cooling off period because I am seriously thinking if moving to another provider 

Thanks any advice welcomed 




Best answer by Tom 19 March 2024, 13:48

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6 replies

Userlevel 7
Badge +5

Hi @Shell774 


Your cooling off period will depend on the vendor chosen when purchasing, which site/vendor did you purchase from?


In any case, we’d recommend getting in contact with the vendor directly about a return in your returns period, if you’ve purchased directly via iD Mobile, please let us know so we can get in touch here.



Any one signal poor today 


Hi I have had no signal for about a week now and unable to make or receive calls or send a text.  This is really inconvenient.  Can you let me know if this is a problem in my area (near Norwich, norfolk) and when will be resolved.

Userlevel 7
Badge +5

Hi @Joseph Saunders & @AndreaB99 


Are you still having issues with this?


If so, please let us know the postcode(s) where you’re having issues so we can take a look.



Yes I am.  My postcode is NR13 5RH.