Solved

Signal

  • 18 March 2024
  • 6 replies
  • 206 views

Userlevel 1

Hi,

I signed up to ID mobile last week. My signal has been terrible. I’m not able to send iMessages when out at work  I can’t access the internet either  I have an app for work on my phone to book on and off and this is taking forever to do, when I had no issues with my other provider  Am I still within the 14 day cooling off period because I am seriously thinking if moving to another provider 

Thanks any advice welcomed 

 

 

icon

Best answer by Tom 19 March 2024, 13:48

View original

6 replies

Userlevel 7
Badge +5

Hi @Shell774 

 

Your cooling off period will depend on the vendor chosen when purchasing, which site/vendor did you purchase from?

 

In any case, we’d recommend getting in contact with the vendor directly about a return in your returns period, if you’ve purchased directly via iD Mobile, please let us know so we can get in touch here.

 

Tom

Any one signal poor today 

Ok

Hi I have had no signal for about a week now and unable to make or receive calls or send a text.  This is really inconvenient.  Can you let me know if this is a problem in my area (near Norwich, norfolk) and when will be resolved.

Userlevel 7
Badge +5

Hi @Joseph Saunders & @AndreaB99 

 

Are you still having issues with this?

 

If so, please let us know the postcode(s) where you’re having issues so we can take a look.

 

Tom

Yes I am.  My postcode is NR13 5RH.  

Reply