Just updated the idmobile app and now cannot access account. The app asked me to enter phone number, surname and date of birth. I do this and it tells me details don't match my account. If I select the option "I don't have an idmobile phone number it takes me to web version and I can log in here using my email address and password. It also shows that the details I am entering into the app are the same as those on my account.
Not a great first impression of new app.
Hi@doc1964 ,
Thanks for the feedback. I’ve reached out to you by private message. If you could share your mobile number through there, we can then investigate what is happening.
Thanks,
Nikhil
Hey@doc1964 ,
Thanks again for your feedback.
We’re now resolved the issue on the backend.
I’ve taken note of the further feedback you’ve provided over direct message, and can ensure you that the team are actively working on improving the in-app experience.
Thanks,
Nikhil
same problem - re-registered and now cannot log in. Pile of crap. Never seen such shambles. Always have problems with their app or web access.
Hey there@Iwillforget , thank you for your feedback. Our app teams are well aware of the numerous issues on-going with the app currently, and working to resolve them all as soon as possible.
We really appreciate your continued patience with us.
Thank you,
Tyler
Hi@Iwillforget
Sorry you feel this way, we believe anybody who has already registered to the new iD Mobile app can now log in, the only users who should be affected are ones who have not already registered.
Please could you attempt to log in again?
Tom