I have installed the new iOS app and successfully completed the re-registration process, but the app reports “Unable to connect to iD Mobile” whenever I attempt to use it.
Is anyone else experiencing the same?
Unable to connect to iD Mobile
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I uninstalled the app and deleted app data, then did a fresh app install. I authenticated successfully, but then got “Oops something went wrong”.
I am running iOS 17.4.
Hi@vandelay ,
Thanks for the feedback. I’ve reached out to you by private message. If you could share your mobile number through there, we can then investigate what is happening.
Thanks!
Kieran
I have the same issue and would appreciate help to solve this. Thank you.
Hey@Source ,
Thanks for your feedback. The team are currently looking into the issue. We’ll reach out if we need any further information from you.
Thanks,
Nikhil
I have the same issue and would appreciate help to solve this. Thank you.
Hey@Source ,
Thanks for your feedback. The team are currently looking into the issue. We’ll reach out if we need any further information from you.
Thanks,
Nikhil
I have having the same issue as this
I am getting the oops something went wrong message. Can't access plan info etc
Hi@mintymatt ,
Are you still having the same issue?
If so, please let us know and we can help.
Kash
Hi@mintymatt ,
Are you still having the same issue?
If so, please let us know and we can help.
Kash
All sorted now thanks
I’ve updated the iOS app to 6.0.1 and then 6.0.2, but neither have resolved the problem for me. I still get “Unable to connect to iD Mobile” when I open the app.
I’ve updated the iOS app to 6.0.1 and then 6.0.2, but neither have resolved the problem for me. I still get “Unable to connect to iD Mobile” when I open the app.
Exactly the same for me...
Total shambles. How can anyone roll out an app which does not work or with so little guidance and a useless bit of information saying they are overloaded. I’ve no idea whether I have one account or two now. Almost requested a PAC code this morning to switch suppliers. Life is too short to have my time stolen like this for someone else’s convenience. You have gone from a working app to a mess.
I can’t get on my app either. I’m switching over from O2 today (hopefully) and can’t seem to access my account on ID mobile as it tells me that my details are not registered but when i try to look on my app it tells me i am unable to connect to ID mobile. Honestly switching providers should not be this hard!
What other company updates their app and then ask everyone to re-register ? ! What kind if amateur IT people do they employ ? and then of course their servers continually time out as they are overloaded by customers.
What other company updates their app and then ask everyone to re-register ? ! What kind if amateur IT people do they employ ? and then of course their servers continually time out as they are overloaded by customers.
You need to register to use the forums too so maybe we should have expected to need another account. Ridiculous, what other company requires multiple accounts to access all services?
I’ve updated the iOS app to 6.0.1 and then 6.0.2, but neither have resolved the problem for me. I still get “Unable to connect to iD Mobile” when I open the app.
6.0.3
Roll on 6.0.4...
I have tried the iOS app again this evening (v6.0.3) and to my amazement I can login and see my account details. For me at least this is working.
I have tried the iOS app again this evening (v6.0.3) and to my amazement I can login and see my account details. For me at least this is working.
It started working for me, too. Finally! Hope everyone can access their accounts now. Thank you for helping.