New app won't verify my login keeps saying my number surname and dob not registered even though it is all registered (3 years ago) and I can only see my account though other web browsers but not GOOGLE, can't reload app because it uses Google play and won't recognise my details ? 
Doesn't work with Google
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Hi@Mark Lawrence ,
Welcome to the Community!
You’ll need to re-register your account via the new app.
Your old log in details will still work for your online account.
Kash
Tried that loads of times, does first bit then asks to add my number then says sorry incorrect details
Hi@Mark Lawrence ,
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash