After a week or so of the launching of the new app and after waiting until the maintenance was completed on Wednesday (03/04) to be able to finally log into the app, I am still facing problems when trying to add a phone number (the error message is “Oops… something went wrong. Please try again later”).
This is becoming really frustrating.
I would like to know the reason behind the following questions:
- Why do we need to create a new account??? The change in the app does not mean that you have to throw away your existing database…
- Why do I have to register my number? I am an existing customer. iDMobile should already know which phone number I have with them (I am paying them for it after all).
And finally, another very important question:
- When I will be able to use the app? It is been a while that I have been trying and it asks me to try later…. Please just give me a date that I will be finally able to use it.
The way this update has been rolled out is really disappointing and it is causing frustration among the users.
Hi@abravalheri ,
To answer your questions:
Currently, the iD app and MyAccount is unavailable, however we are working to get them switched back on as soon as possible. We have a dedicated Service Update article, which can be found here.