When I try to set up the new app the text code takes a long time to come through. So long I've not been able to set it up after multiple attempts.
Text Code Taking To Long
Other
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more
Hi@Soldy ,
We’re aware of an issue that OTP are taking longer than expected to be received, which should now be resolved. Currently the iD Mobile App & MyAccount Online are unavailable. Once they're back up and running, try giving it another go!
Try giving support your customer service is a joke
Taking they long is not good, I was travelling abroad and wanted to change my account limit. The app not working meant I couldn't do this for a few days.
Even when the code did come through it still showed an error initially. It's abit of a mess
Morning@Soldy ,
Apologies for the inconvenience, have you now successfully adjusted your Bill Cap? If not, try chatting to our Live Chat team, they can also help you out.
Thanks.
Hi@Topman1031
I’m sorry you feel that way, could you let us know what it is you’d like assistance with?
Tom