My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18800 Topics

Andrea Cook
Newbie
Andrea CookNewbie
asked in Pay As You Go

can't get out to pay the money into the account

Hello I have not been able to get out to put some money in to my account to pay my bill. I am not very well,I can't make it out till Wednesday the 27th of September 2023. Can you please get back to me about this message please. Thank you Andrea Cook 

1
Tom
iD Mobile Employee
7 months ago
Ian01
Civilian
Ian01Civilian
asked in Community Archive

no signal

For the last 48hrs I've had no signal (emergency calls only) in my flat, I usually get 2-3 bars. So whilst at home I can't make or recieve calls or texts. Could someone look into this please.

0
Ian01
Civilian
3 years ago
D
Civilian
DalstonfieldsCivilian
asked in Community Archive

frp unlock box

Easy ,it's not completely a hack question but I want to set up a small frp unlock and phone unlock ECT business  and I'm new to it so I've a couple of questions that like to ask and I'd be so grateful if someone could help please.firstlt could anyone recommend the best all round box and best dongle I was thinking octopus pro 2 box and Nick pro dongle  and secondly I've seen all the software cracks so could I just download those do they work,I know I'm sounding green but everyone's got to start somewhere so 

0
D
Civilian
3 years ago
S
SusanneNora2
asked in Community Archive

How do I cancel my plan without the sim or an account?

Help!I want to cancel my plan, but don’t have the sim or an account?ThanksSusanne

1
Mohsin
iD Mobile Employee
3 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
posted in Community Archive

Collections notification incorrectly sent out to some customers

Hi All, We want to make you aware of an issue that is affecting some customers that you may or may not of seen already. We have identified that a communication was sent out to customers in error, stating that they have an unpaid bill. Customers can check whether their bill has been paid by calling: 7777 from their iD Mobile phone.thanks, Emil

0
Emil
iD Mobile Employee
2 years ago
L
Civilian
loza04Civilian
asked in Community Archive

PUK code

How do I get a PUK code? there is no live chat. thanks

1
Kash
iD Mobile Employee
2 years ago
john2635aca
Newbie
john2635acaNewbie
asked in Community Archive

Gateway Timed Out...

Hi!For days now, I have been trying to log on to my account but, after 2-minutes it shoes a wight page telling me the site isn’t available or the words “Gateway Timed Out...” display.  Even when I switch over to VODAFONE at 63mbps download, your system still says the same.   There is certainly an up-load server fault at your end.  The iD web log-in page is completely useless and needs to be sorted out pronto.

0
john2635aca
Newbie
2 years ago
john walton
john walton
asked in Community Archive

mr john walton

The direct debit appears to have been cancelled and i don’t know my number and do not have an account. How do i pay the remaining £10??

0
john walton
3 years ago
L
Newbie
LaszloNewbie
posted in Community Archive

Very slow internet part of the town

Hi, Postcode is RG24 9SZ.The internet is extremely slow.The download speed is around 0.7Mbit/s. In other part of the town itis 40Mbit/s. The area I live has very good coverage. Could you check for possible issue?

0
L
Newbie
2 years ago
L
Newbie
LaszloNewbie
posted in Community Archive

Very slow internet part of the town

Hi, Postcode is RG24 9SZ.The internet is extremely slow.The download speed is around 0.7Mbit/s. In other part of the town itis 40Mbit/s. The area I live has very good coverage. Could you check for possible issue?

0
L
Newbie
2 years ago
P
Civilian
Portable220Civilian
asked in Community Archive

Fraudulent Text

Hi,I recently received some fraudulent text messages a claiming to be ID." iD: Your monthly payment failed, in order to continue using our services please verify your details here: https://bit.ly/36BATMM "I mindlessly filled out the forms with auto-fill since my card did actually expire this month. I only realised it was fake after filling everything else.  I've changed my ID account password, called the bank and transferred all my money my own separate account. Is there anything else I need to do? Thanks

0
P
Civilian
2 years ago
I
inquisitor19
asked in Community Archive

Upgrade - last one set itself to 'solved' but it ain't.

@Rory I tried to reply to your post, no reply button available, all it did was set the question to solved (it obviously ain’t).  The link you requested it here:  Our Best SIM Only Deals & Contracts | From £6p/m | iD MobileScreenshot below - the deal via my app was £18, which is what I’ve been getting charged (first payment due 5 May)  

0
I
3 years ago
A
anthonygrufferty
posted in Community Archive

ACCOUNT

My girlfriend got a iPhone from carphone warehouse in 2017 and they have contracted this through Vodafone. Ever since she bought the phone ID mobile has taken £5 out of her account even though she has never heard of it, made an account with them or got a sim with them. She contacted carphone warehouse last year who said they never heard of ID mobile and doesnt know why she is getting charged that. She has now contacted barclays to claim her money back and cancelled the direct debit with ID mobile. We have now got 2 letters through our door from ID mobile, one stating that her account is closed. Another a week or so later claiming she owes £56 to ID mobile?!  We have never made an account with ID mobile, before all this we had never heard of ID mobile and now getting letters like this?It is clear that Carphone warehouse has obviously passed on our bank details without our knwoledge and set up a direct debit and there is no way to sort this because there is no humans to talk to, and Carp

0
A
3 years ago
D
Civilian
DAPCivilian
asked in Community Archive

lost sim

Dear Team I have lost my Sim card. Can I please have a replacement?Phone number: 07915950835Account name: Donna Pierre

0
D
Civilian
3 years ago
Marian Chereș
Civilian
Marian ChereșCivilian
posted in Community Archive

marian

I did not receive a response to my order117823304

1
WelshPaul
Legend
2 years ago
C
CatherineW
asked in Community Archive

Switching from Vodafone to iD sim only

Hi there I’m new to iD Mobile. I have just purchased a sim only deal online and would like to know what the next steps are for switching from a contract with my existing provider to sim only with iDMobile. Do I wait until I receive my new iD Sim card and then send my PAC to you? The information seems to relate to an in store purchase but I purchased mine online.Grateful for help as this is my first switching experience!

0
C
3 years ago
Peterz2103
Rookie
Peterz2103Rookie
asked in Community Archive

EU roaming

Have ID made a decision about EU roaming now that we’ve left the EU?

0
Peterz2103
Rookie
3 years ago
Pawel Sikora
Civilian
Pawel SikoraCivilian
asked in Community Archive

Sikora

*******

1
WelshPaul
Legend
2 years ago
S
salminbel28
asked in Community Archive

Rooting LENOVO A7000-A

I wanted to root this phone i have (and ive looked it up on internet and FAQ here) but i cant really do it because:The recommended apps for it (Kingoroot etc) doesnt even get downloaded (Yeah i have 'that' settings ON)I thought this was a one time process. Its confusing me since there are some monthly paid stuff. Isnt this just a thing that lets you have the full access of your phone? wth is this even..This phone has 8gb of internal space but in reality it lets you use 3,5 of it not to mention with all those unnecessary stuff you have 500mb to 1gb left at most. Cant put stuff on SD card either cuz 'reasons'.

0
S
3 years ago
Roddieb1
Civilian
Roddieb1Civilian
asked in Community Archive

Final bill

I am looking to cancel but need clarification on my final bill as it looks too high.There is no one to ask questions on this.

0
Roddieb1
Civilian
3 years ago
Maisielou82
Maisielou82
asked in Community Archive

Trying tonswitch my old mobile number over

I have entered my PAC code on 2 separate pages and it pops up that this pac request has been submitted however this was 3 days ago and I have not received any confirmation that my old number has been transferred at all. I have 1 day left of data on my old number so I need this done ASAP. The guidance states I would receive a confirmation text message within 24 hours. I’m now feeling very frustrated from a new customer point of view. Has it/is it being done or not???!

0
Maisielou82
3 years ago
S
Sanah zubair
asked in Community Archive

no service

Hi I upgraded my phone today I’m getting my phone tmrow but it shows on my phone now no service 

0
S
3 years ago
K
Kickitdanb
posted in Community Archive

iD Mobile Feedback

Coverage haha where do I start just to let you know I only get 20 speed on Internet like my broadband my family gets 8 download speed on data on Vodafone ee all the big companies but I thought why not so I checked out this company im getting anything from 30 to 80 and 5 to 20 upload speed it's amazing contact id mobile all you have to do is ask for the sales team and they will sort you out with all problems I live in the middle of no where and the coverage is amazing speeds amazing phone amazing they answered all my silly questions I would definitely recommend this company I had no problems at all instead of listening to people moaning just try it out for yourself and you will see how good it is amazing for the price and I'm so happy definitely best company out there also there data is so cheap I got a52 5g 

1
Siân
iD Mobile Employee
3 years ago
Pat31
Civilian
Pat31Civilian
asked in Community Archive

pac code

Hi, I’ve had my phone since Tuesday and the pac code has not been processed

0
Pat31
Civilian
3 years ago
hdslucas
Civilian
hdslucasCivilian
asked in Community Archive

Return my phone

Hi there, I purchased a phone via the iD online store, which I’m not happy with. I went to a carphone warehouse store today and was told I couldn’t return it there (despite purchasing the phone on 13/11 and trying to return it on 23/11 - inside the 14 day window). I have now tried four times to contact someone via the iD online chat. But I keep getting told there are no agents available. Please DM me so that I can organise a return for my telephone.

0
hdslucas
Civilian
3 years ago
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