Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!
What is Wi-Fi Calling (VoWIFI)?Wi-Fi Calling is a great iD feature on selected handsets. It lets you use the power of Wi-Fi to make better calls, and smash through indoor blackspots.Indoor blackspots can stop you getting connected, but with Wi-Fi Calling, that's not a problem. It gives you clearer calls, in more places than ever before. Oh, and you can also use it to send texts. Here’s how to get it…How do I get Wi-Fi Calling?1. Check that your phone is compatible.Here’s the important bit. Is your phone compatible? Well, if you’ve got one of these, you’re in luck:Apple Phones:Apple iPhone 13 Apple iPhone 13 Pro Apple iPhone 13 Pro Max Apple iPhone 13 Mini Apple iPhone 12 Apple iPhone 12 Pro Apple iPhone 11 Pro Max Apple iPhone11Pro Apple iPhone11 Apple iPhone 12 mini Apple iPhone 12 Pro Max Apple iPhone 5s Apple iPhone 6 Plus Apple iPhone 6 Apple iPhone 6s Plus Apple iPhone6s Apple iPhone 7 Plus Apple iPhone 7 Apple iPhone 8 Apple iPhone Plus Apple iPhone SE Apple iPhone SE 3rdGen Appl
When you join us from another network, you’ll probably want to keep your old mobile number. Don’t worry, it’s not complicated. We’ve made it really easy for you. Just follow these simple steps, and its job done! Don’t know your PAC from your STAC? We’ve explained the differences between these two things below What is the difference between a PAC and a STAC Your PAC is a code that lets you bring your mobile from one network to iD Mobile when you switch to us your old account with your previous network will disconnect. A STAC is a code that’ll get you a brand-new number on iD Mobile and your old account and number with your previous provider will disconnect when you switch. How do I get my PAC or STAC? PAC If you want to keep your mobile number and move to iD Mobile simply text PAC and send it to 65075 Its totally free and will also include important information about any early termination charges or pay-as-you-go credit balances Reminder: you will have 30 days in which to provide
Hi there I am trying to port my number to a new network provider and I am receiving an invalid PAC when using the ID Mobile app and the SMS service. My code starts with TEL and I understand it should start with VTM. Can someone assist me with getting a valid PAC please? Thanks in advance
PLEASE can someone answer this message for me. I work for a charity supporting vulnerable and elderly people and I am regularly being cut off during phone calls using my ID mobile SIM. I will be mid way through a conversation and suddenly hear three beeps and hear a recorded message saying “sorry your service does not allow access to this number” I have turned off WIFI calling as I thought that might be causing the issue but it’s still happening! I know the phone is fine as it works with other SIMS. I have resorted to using my personal phone as I cannot trust the ID SIM mobile but I need to get this resolved. Please help me to resolve this someone?
Good afternoon, So I have a problem that I need your help with. It appears that I have a default on my credit file from IDmobile. Its from a sim only 30 day plan that I had over three years ago. I never used the sim in the end as it was was bought for my business and never needed, I cancelled the DD and thought that was that, I pretty soon realised that it wasn't as simple as that when I received a letter with an outstanding amount, I paid that and thought no more of if… Fast forward to last month and I’m informed that I can't get the mortgage that I’ve applied for due to my (what I thought was immaculate) credit score, so I obtained a copy of it and discovered that after I had cleared my account, the monthly charge hadn't been stopped… The problem with that is that I had also moved house in that period and despite having mail redirected, I was not made aware of any outstanding balance. Despite the fact that I have even been using a new ID plan in the meantime. I have always worked ha
If you’re not switching to another network, you can end your plan via the iD Mobile app or your online account.There’s a 30-day disconnection period, which applies even if the minimum term of your contract has ended. This means you’ll continue to pay for your iD Mobile services for the next 30-days.At the end of the disconnection period, we’ll terminate your number and send you your final bill.To cancel your plan without switching to another network, simply:Log in to the iD Mobile App or My Account online Go to My Account > Manage my plan > Thinking of leaving > Switch or Cancel Now Choose End your iD Mobile plan and follow the instructionsIf you’re unable to cancel your plan using the iD Mobile App or your online account, you can chat to one of our Live Chat agents. The team are available to answer chats 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday.
Hello, my phone is not receiving any text messages from company's and websites (for example PayPal)... they've sent me a one off verification code to my number, but I've not received it yet. It's not the first time too (with other services) all of my settings are enabled, APN settings are correct etc.... checked all my inbox but can't find the code... it's been like half an hour. can someone help me out please..by the way i can receive messages from contacts.
I’m eligible for an upgrade, I’m trying to get an iPhone 11, 24 month contract for £39 a month. I go through the mobile ID app and select the phone and go through the process of selecting a plan etc. It takes me to a screen which requests bank details, which I enter, and it takes 1p from my account. A pop up from my bank states the transaction is successful however I then get taken to a screen from ID mobile stating that the card transaction was unsuccessful and that an error has occurred so I'm unable to complete the upgrade. I’ve tried doing this again and again for roughly 2 weeks now but haven’t been able to resolve the situation. I’ve also tried logging into my account through my laptop and through the mobile ID website but this hasn’t resolved the issue either. I can’t phone because all call centers have shut down. Can anyone give advice re how to get around this situation? Cheers
If you want to use your iD phone abroad, you’ll need to make sure that roaming’s enabled on your account. Here’s how to do this: • Log in to the app or My Account. • Select ‘Services’. • Toggle ‘Roaming’ on. [h3][b]How to use Inclusive Roaming[/b][/h3] All iD Mobile plans come with Inclusive Roaming. It lets you roam like at home in 50 destinations throughout the EU, EEA and beyond. The minutes, texts and data you use simply come out of your remaining monthly allowances*. To use Inclusive Roaming you simply need to: 1. Enable roaming (see above). 2. Visit any of our 50 Inclusive Roaming destinations (see below). 3. Use your phone. Minutes, texts and data will come out of your remaining monthly allowances*. Inclusive Roaming covers these 50 destinations: Austria, Azerbaijan, Azores, Belarus, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hu
I upgraded a few weeks ago, through the app. I hoped taht this would mean that my number automatically transferred. My number didn't transfer, I requested a PAC code which I successfully submitted (apparently) before Easter, but my number still doesn't seem to have transferred. What can I do? My old contract expires in a few days and I don't want to change.
Hi, I have just ported my number from EE to ID Mobile, on a 30-day rolling SIM only deal. I now want to port out as the signal is too bad in my area. A few days into my ID contract, and a 1 day after my number port, I have just requested a PAC through the ID Mobile app. The PAC arrived from ID but it is the same PAC as I received from EE, with an expiry date in 21 days' time (even though it says "this code lasts 30 days")- is this right? Surely I should have a new PAC from ID??
I have lost my phone and was sent a replacement through insurance. It arrived today but without a SIM. I have been told to contact my network provider (ID) but their customer service lines are closed because of COVID. Is there any way of ordering one online? If not, i may have to cancel my contract and find another provider. Not an ideal time to be without a phone!!
Activating Your New SIMTutorial
Have you just received a new SIM from us? Then this is the place to find out what to do next. It all depends on whether your SIM is for 1) a new connection, 2) an upgrade, or 3) a replacement. Here's what to do in each of these situations: 1. New connection.If you've purchased a new connection, the SIM card you receive should already be activated. Simply pop it into your handset, and you're good to go.SIM not working? This article might help: 2. Upgrade If you've recently upgraded with us, your new plan allowances should now be available to use on your current SIM.You might receive a new SIM card in the post. This is just in case you've upgraded to a new phone, and your current SIM doesn't fit. So, if your existing SIM is fine, just store the new one in a safe place in case you need it in the future. If you ever need to use the new SIM, you can activate it, in the iD Mobile App or My Account online by:Logging in to the app or online account. Going to the 'My Services' page Clickin
I can receive calls [b][i]and[/i][/b] texts using WiFi Calling + able to make outgoing calls using WiFi Calling. But unable to send texts - immediate message states "Not Delivered". However, if I text my own phone - text is immediately delivered. Apple iPhone SE (iOS 12.0), iD Mobile SIM, BT Home Hub 6 Advice sought please
I seem to be the latest victim of ID Mobile! Someone has set up a fraudulent account in my name and I am getting invoices to pay. I have reported this to the Fraud and Cyber crime website of the Police and I will personally make a point of having the Police investigating the activities of ID Mobile. Why are there so many fraudulent accounts set up? Why are you allowing cyber crime to be committed with the help of your business? You have just sent me a “Do not ignore letter” for an account I did not set up. I want the account closed ASAP and my name and address removed from your website.
I change my ISP yesterday and now I can't use my I'd app on my Android tablet. When I try to open the app I get a message saying unable to establish a secure connection. Please try later. My Android mobile using the same network opens fine. Any ideas??
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