My iD

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

18786 Topics

V
Civilian
vik201937Civilian
asked in Community Archive

Pixel 6 Pro in White any deliveries?

Has anyone received confirmation of Pixel 6 Pro in White being processed for delivery. Placed order on 24th and just a processing email. All agents seem to know nothing apart from awaiting delivery. I know its pre order but would like to know if this means back order now. Wife ordered the same day for Pixel 6 Pro in black and hers in on the way. Sort of wish I went with black now. Looking like the Bose offer won't qualify at this rate as no handset.

36
Will
iD Mobile Employee
2 years ago
F
fraud101
asked in Community Archive

Fraudulent Account set up in my name

I seem to be the latest victim of ID Mobile!  Someone has set up a fraudulent account in my name and I am getting invoices to pay.  I have reported this to the Fraud and Cyber crime website of the Police and I will personally make a point of having the Police investigating the activities of ID Mobile.  Why are there so many fraudulent accounts set up?  Why are you allowing cyber crime to be committed with the help of your business?  You have just sent me a “Do not ignore letter” for an account I did not set up.  I want the account closed ASAP and my name and address removed from your website.

36
Ryan
iD Mobile Employee
2 years ago
J
Newbie
JohnnyboyNewbie
asked in Your iD Mobile Account & App

App problem - unable to establish a secure connection

I change my ISP yesterday and now I can't use my I'd app on my Android tablet. When I try to open the app I get a message saying unable to establish a secure connection. Please try later. My Android mobile using the same network opens fine. Any ideas??

35
Mohammed
iD Mobile Employee
3 years ago
S
Civilian
smokeyjoeCivilian
asked in Community Archive

Can't log into app

App will not let me sign in I have had a live chat with ID and still not able to log in,on putting my details into the computer it comes up with the message something is wrong. Despite all my details being correct and confirmed as correct on the live chat

34
S
Civilian
5 years ago
Oldrocker
Rookie
OldrockerRookie
asked in Getting started with iD.

Currys voucher

Hi I started a new contract with a Google pixel 7 a week ago and part of the deal was a Currys £100 voucher, any idea when and how I should receive it please?

34
Kash
iD Mobile Employee
20 days ago
IvorH
IvorH
asked in Community Archive

Text Messages showing 'not delivered'.

Text Messages showing 'not delivered' are being delivered because I am receiving replies. How will I know if a message has not been delivered if this keeps happening?

34
J
3 years ago
Ghetoboc
Civilian
GhetobocCivilian
asked in Community Archive

end my contract

Hi I need to end my contract pay monthly. i believe it expires on 5th of may. I don t have the sim with the number anymore so I can log in in the app. If there is another way let me know ASAP. So im giving you the 30days notice now. The number is *******.  Need it closed from when it expires. thanks GT

34
Will
iD Mobile Employee
3 years ago
KieranC
iD Mobile Employee
KieranCiD Mobile Employee
posted in Community Archive

Customer Notice: The iD Mobile app and My Account online is now available

*Updated 05 August - EmilGood news! The iD Mobile app and My account online are now back up and running.Our team's have been working tirelessly through the night and have resolved the issues that were causing a disruption to the iD App and My Account online services. Our technical teams are continuously monitoring the iD app and My Account online and haven't seen any issues with logging in or with any of the services available within them.If you're still having issues logging in, please restart your phone and attempt to log in again. If the issue persists, let us know below, and one of our team will get back to you.We apologise for any inconvenience caused and thank you for bearing with us during these essential upgrades.Emil *Updated 04 August - EmilHi everyone,Unfortunately, the infrastructure upgrades made over the past week are still causing some problems. This means some services are unavailable or experiencing intermittent issues. These services include but are not limited to:The

34
Will
iD Mobile Employee
2 years ago
S
Civilian
sangstar5Civilian
asked in Your iD Mobile Account & App

Returning customer - cannot register against old account

I am a returning customer to ID mobile after 9 months.I have my new sim, but I am unable to create my account as my email address is still registered to the old expired contract. I get a message saying there’s been use for 6 months.How can get my account activated with my email, or release my email from being tied to the old contract so that I can create an account for the new contract I have just taken out. Thanks

34
Kash
iD Mobile Employee
2 months ago
nicky999
Newbie
nicky999Newbie
asked in Upgrading or Changing Your Plan

poor coverage since switching

Since switching to ID mobile i have had very poor internet signal.  I have checked coverage in my area -3G, 4G and 5G are supposed to be good.  My phine is a Samsung S20 which is on  approved list of phones for 5GIf i'm lucky i get one vertical bar on the signal icon.  Rarely do i get 5G. If something isn't done to improve the service i'll move to another provider. Rather than do that is there anything else i can do?

33
Tom
iD Mobile Employee
4 months ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Community Archive

Network service issues this morning - updatedNews

We’re aware of some issues affecting the network this morning and are working with our network partners to resolve this ASAP. We apologise for any inconvenience caused.Update 11.20am - we’ve been informed that our network partners have now fixed the issue. Some customers might continue to experience slower data services for a period of time. We’d like to offer our apologies to all customers affected by this issue. Update 2.10pm - services should now be working as normal. If you are still experiencing any issues, please restart your phone or switch airplane mode on and off again.All updates will now be posted here 

1141033
M
Civilian
4 years ago
N
Newbie
NavkaurcNewbie
asked in Your iD Mobile Account & App

Change my number - my number urgently needs to be changed. can you please help?

I need to change my number but can’t make a call to 7777 due to Covid-19. Can I please get details on how I can do this?

33
Kash
iD Mobile Employee
2 years ago
J
Newbie
JackpeaseNewbie
asked in Community Archive

Apn abroad

Hello I am abroad on I’d mobile on an iPhone 6. I cannot roam. I have configured phone and I’d account to allow roaming. I see forum suggests manually configuring apn settings but it appears I’d sim has removed ability to alter or wipe apn settings. Help!

33
James Beech
Civilian
1 year ago
Obliss1
Newbie
Obliss1Newbie
asked in Coverage & Network

Poor Download Speed / slow 4G

Hi everyone. I’m not all that familiar with mobile data.  I have an ID mobile sim and my wife has a virgin mobile sim. Using fast.com, my average download speed is ~1 Mb and my wife’s is ~12 Mb in the same location (home).  Is this simply due to virgin mobile having better signal at our home? I would like to stay with ID if I can, but might need to change to virgin mobile if this slow performance persists. (We currently don’t have broadband, so are reliant on phone sim for internet connection) Thanks for any help/advice. 

32
Kash
iD Mobile Employee
2 years ago
L
Newbie
lesallen45Newbie
asked in Community Archive

Poor internet connection

Around a month ago I was having internet connection problems with my SIM which is a 30 day SIM only unlimited data, texts & phone. You sent me a new SIM & all was fine until yesterday & I am having the same problem which really is not good enough. I am tethering my TV & everything is buffering or pausing. I was on chat yesterday & here was the advice give:our chat transcript4 Aug at 20:04PrintRaw messageID Mobile Service Chat <noreply@idmobile.co.uk>To: Les <valesmurkitt@yahoo.co.uk>The following is a record of your online chat.  General Info Chat start time  Tue, 4 Aug 2020 19:44:46 +0100 GMT Chat end time  Tue, 4 Aug 2020 20:03:24 +0100 GMT Duration (actual chatting time)  00:18:37 Operator  Christopher De Bliquy   Chat Transcript Info: We've received your chat request. An agent will be with you shortly. Info: All our agents are busy helping other customers. Your estimated waiting time is 9 minutes and 14 seconds.  Thanks for

32
Mohammed
iD Mobile Employee
3 years ago
I
Newbie
idyoumakemestressedNewbie
asked in Leaving iD

Cancel within 14 days cooling off period

Hi, I recently ordered a SIM only contract but would like to cancel within my 14 day cooling off period. Please can someone help with this? I have tried to call but am cut off, and no live chat. Your service is diabolical.   

32
Kash
iD Mobile Employee
2 years ago
Slug
Civilian
SlugCivilian
asked in Community Archive

How do I talk to someone about my account please

I cannot access my account and need to speak with someone urgently  

32
Kash
iD Mobile Employee
1 year ago
A
Newbie
Annie608Newbie
asked in Pay As You Go

Can't Top up via website, app or any other ways.

It's been a month since I’ve tried to top up credit on my iD mobile app and on the website, however I repeatedly receive the message “Oops, looks like something's gone wrong. Please try again.” whenever I try to enter my card details or even click the top up button. I have 0 credit left and need to urgently top up. Rubbish company & service. The automated 7777 customer service number provides no option to actually pay/top-up which would have solved app or website technical issues, as many other mobile network companies like O2 offer. Highly frustrating and drives customers away from iD mobile, please fix this issue urgently. 

31
Tom
iD Mobile Employee
10 months ago
S
Civilian
Stmitchell635Civilian
asked in Community Archive

why cant i use wifi calling on s9 plus i bought from somewhere else? you can use WiFi calling with Vodafone, O2

I think that ID mobile is acting unfairly by not allowing users to use wi-fi calling on mobiles not purchased from ID mobile. I wish to make a formal complaint to ID mobile. I've spoken with other carriers Vodafone , O2 and EE. If you take out pay monthly SIM from them and provide your own mobile, you can use WI-FI calling features as it's part of phone features. I spoke with Samsung store at Trafford centre and they confirmed feature should always be available. I'm looking at taking this matter to OFCOM as I believe ID mobile is acting anti competitively by stipulating mobile must be purchased from ID mobile. Please advise.

31
Mohammed
iD Mobile Employee
4 years ago
C
Civilian
Cambridge ChrisCivilian
asked in Community Archive

Wifi Calling Not Working

I have an iPhone SE with iOS 13.1.3. WiFi Calling has stopped working. I have tried all the suggestions ie turning WiFi Calling off and on, resetting the network, rebooting the phone. All to no avail. I know it’s not an issue related to our WiFi/internet service as my wife’s iPhone 5s on a BT contract can make WiFi calls perfectly well. Any suggestions please?

30
Mohammed
iD Mobile Employee
3 years ago
Bhicky
Civilian
BhickyCivilian
asked in Community Archive

paid bill still restricted

I have paid my bill however I still can't make calls send texts it's been nearly 2hours what should I do as I can't call them?

30
andewhite
Legend
1 year ago
T
Civilian
Taylor99Civilian
asked in Leaving iD

cancel monthly contract early

Hi   I have obtained my charges to end my contract early but there is no option to cancel online in my account.  How can I cancel without calling you directly   thanks

30
Ryan
iD Mobile Employee
3 years ago
B
Newbie
BushrabukhariNewbie
asked in Your iD Mobile Account & App

Need PUK but can't connect to a live agent

I need a PUK but every time I go to the live chat the bot says it will connect me to an agent then I get message saying try later, I've tired 20 - 30 times now

30
T
Newbie
1 year ago
Belle Walker
Civilian
Belle WalkerCivilian
asked in Upgrading or Changing Your Plan

Upgraded - do I need to use the new SIM?

Hi, I have just upgraded from my £6 p/m for 2gb to £8 p/m for 20gb. Will I need to wait for a new sim, or will it just appear on my account?

30
Mohammed
iD Mobile Employee
1 year ago
Ilovegin
Newbie
IloveginNewbie
asked in Coverage & Network

None to poor coverage

On Saturday I had no signal and at times just 1 bar. I had to take my mother to hospital for a procedure and they were going to call and let me know when I could collect her. There was no signal in the waiting room, very little around the hospital I ended up driving home where again no signal or just 1 bar. This made it a stressful day as I could not be contacted by my mobile. I now have only 1 bar of signal. If this continues I will be changing provider..

29
Kash
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?