Question

ID mobile phone number

  • 20 February 2024
  • 5 replies
  • 56 views
L
Rank
Userlevel 1

I received SIM card, however like all of the new users without the phone number.

So I checked how to find the phone number, I have put the card in the phone. Nothing there, checked many times in the settings, following what other users did.

And can’t phone my other number… because I have no credits… and how I can top-up if I do not know the phone number? 😡😡😡

 

 

5 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @lkalskdall 

 

Have you checked your emails? The phone number is typically found there, including on a “Welcome to iD” email we send upon dispatch.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank
Userlevel 2

I received SIM card, however like all of the new users without the phone number.

So I checked how to find the phone number, I have put the card in the phone. Nothing there, checked many times in the settings, following what other users did.

And can’t phone my other number… because I have no credits… and how I can top-up if I do not know the phone number? 😡😡😡

 

 

Hi Ikalskdall,  Hi there, Hope you don’t mind me saying but if you haven’t already please send your concerns through their complaints procedure.  That way if it’s not resolved after 8 weeks you can take your complaint to the ombudsman and they will intervene.  Hope that helps 

L
Rank
Userlevel 1

Thanks @Tom 

The phone number was in the attached PDF invoice. It was in the email titled: Thank you for your recent purchase: here transaction no

Another problem I had was that the switching form was giving the error, although I’m sure I entered all info correctly after finding the mobile number: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.

I went to online chat and after asking a couple of times this useless chatbot to switch me to a human, I finally got to someone that did the PAC switch for me.

Hope it helps others too!

Tom
Rank
Userlevel 7
Badge +4

Hi @Daisy4242 

 

I believe we’re in PMs with you about your issues which are completely separate to anything in this thread.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
Rank
Userlevel 7
Badge +4

Hi @lkalskdall 

 

Glad to hear you’ve got that sorted, please let us know if you need anything else.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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