What happens if I don’t use my Pay as you go phone for a while?

Your Pay as you go SIM will expire if you don’t use it, once this happens it can’t be reactivated.

This is how the disconnection will happen if you do not use your phone:

1. You must use your phone for a chargeable event (using minutes, texts or data) or top-up your credit within 90 days.
2. After 90 days of inactivity, you’ll receive a warning alert. This will be via text message, an alert in the iD Mobile App and an automated email to any registered email address advising that you should top-up to reactivate, or you’ll be disconnected in another 30 days.
3. If there’s still no activity in the 30 days after step 2, you’ll be disconnected.

If you have any questions or queries about activating your SIM you can speak to one of our agents via the Live Chat for assistance. Our Live Chat team are available 9am-8pm Monday to Friday and 9am-6pm Saturday, Sunday and bank holidays.