If you don’t pay your bill and you haven’t talked to us about it, we’ll try to contact you by either phone, SMS or email, and by letter. During this time, the collections process will continue.
Until your outstanding balance is paid, we may also have to:
- Restrict your iD Mobile service
- Disconnect your service completely
- Add a termination fee to your account in line with your contact terms and conditions
- Pass on your details to a debt collection agency who may add their own charges and fees to recover the debt
- Notify credit reference agencies that you’ve missed payments - this information can be used by other lenders and will affect your credit rating and ability to gain future credit
We understand that circumstances can change and as a result you may experience financial hardship. We can offer support and guidance during these tough times. For more details, please contact us. You can also get advice externally through organisations such as:
• Step Change - stepchange.org
• The Money Advice Services - moneyadviceservice.org.uk
• National DebtLine - nationaldebtline.org