Question

Data Roamimg Charges Whilst in Norway

  • 6 August 2023
  • 6 replies
  • 833 views

Hello all - I recently moved over to ID Mobile due to the free data roaming but whilst in Norway my wife and I were charged for data roaming. Could someone please tell me why I was charged. Many thanks 


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6 replies

Userlevel 5
Badge +9

Hey @Justin 'Jay' Smith,

Norway is borered by Sweden, Finland and Russia.

If your device had automatic network connection and you were close to one of the non-inclusive countries, your device may have connected to their networks.

In this case, Russia or Sweden.

This can cause charges to be incurred.

Set the spend cap to £0.00 and turn OFF Automatic network selection to prevent this.

Mohammed

 

Userlevel 8
Badge +9

Hey @Justin 'Jay' Smith,

Norway is borered by Sweden, Finland and Russia.

If your device had automatic network connection and you were close to one of the non-inclusive countries, your device may have connected to their networks.

In this case, Russia or Sweden.

This can cause charges to be incurred.

Set the spend cap to £0.00 and turn OFF Automatic network selection to prevent this.

Mohammed

 

This doesn’t seem to be correct @Mohammed - iD plans are stated as having inclusive roaming in the EU and EEA, combined in iD roaming Band 1

Norway, Sweden, and Finland are all Band 1 destinations. 

@Justin 'Jay' Smith, you might have incurred roaming charges if you travelled onboard a ship or cruise liner, which isn’t included your plan allowances. 
Alternatively, you might have exceeded your plan’s fair usage roaming data allowance. 

https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy

 

Userlevel 7
Badge +5

Hi @andewhite 

 

Correction to the above, Sweden as you mention is an inclusive Band 1 roaming countries.

 

Tom

Many thanks for the responses

 

yes I was on a cruise ship but had the mobile in Flight Mode when out of port.
 

All data transfer happened whilst I was in port on a Norwegian Network 

Userlevel 8
Badge +9

Perhaps you’ve somehow exceeded the fair usage amount for roaming mobile data, for your iD plan @Justin 'Jay' Smith

The EU + EEA inclusive roaming feature allows unrestricted use of your iD plan calls and texts, but charges might apply if you exceed your fair usage limit for roaming mobile data.

The fair usage roaming mobile data allowance for your plan can be calculated online at https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy.

Userlevel 7
Badge +5

Hi @Justin 'Jay' Smith 

 

Could you check your bill for what you’ve been charged for and what the charges are marked exactly as?

 

Tom