If you’re planning to make the move over to iD Mobile between Thursday 21st December (after 5.30pm) and Tuesaday 2nd January, it may take a little longer than usual to complete the process. But don’t worry! You’ll still be able to make the switch, whether you’re keeping your old number or leaving it behind.
You won’t need to hold off on using your new iD Mobile plan until the switching process is complete, either. You’ll still be able to use your new plan, it’ll just take slightly longer to disconnect your old one. Just remember, if you are carrying your number over from your old network, your number won’t transfer over until your old account is officially disconnected.
Here’s a breakdown of when you can expect your switch to complete, depending on the day you gave us your PAC or STAC code:
| Give us your PAC/STAC by: | Date you'll switch to iD: |
|---|---|
| Wednesday 20th December before 5.30pm | Thursday 21st December between 8am and 10pm |
| Wednesday 20th December after 5.30pm - Thursday 21st December before 5.30pm | Wednesday 27th December between 8am and 10pm |
| Thursday 21st December after 5.30pm - Wednesday 27th December before 5.30pm | Thursday 28th December between 8am and 10pm |
| Wednesday 27th December after 5.30pm - Thursday 28th December before 5.30pm | Tuesday 2nd January between 8am and 10pm |
| Thursday 28th December after 5.30pm - Tuesday 2nd January before 5.30pm | Wednesday 3rd January between 8am and 10pm |