Question

Id phone number

R
Rank

I have received my qr code for my esim, however no email regarding the phone number, i have a pac code from my old provider but need my new number to be able to do this

4 replies

andewhite
Rank
Userlevel 8
Badge +9

After you’ve activated the iD eSIM in your device, you should be able to get your new phone number, @robsnffc8. 

Forum member (non-iD)
R
Rank

I have done this but then I factory reset my phone by mistake and now unable to rescan in my esim code 

andewhite
Rank
Userlevel 8
Badge +9

I suspect an eSIM can only be activated once, @robsnffc8. 

Probably best to contact iD support about this, using their online Live Chat service. 

Tell the 24/7 iD chatbot you want to “talk to a person” - the advisers work until 8pm on weekdays. 

Forum member (non-iD)
Kash
Rank
Userlevel 7
Badge +6

Hi @robsnffc8,

Welcome to the Community!

You can check out the Help Hub Article below:

If you didn’t manage to get some assistance via Live Chat, please get back to us.

 

Kash

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