I have received my qr code for my esim, however no email regarding the phone number, i have a pac code from my old provider but need my new number to be able to do this
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After you’ve activated the iD eSIM in your device, you should be able to get your new phone number,
I have done this but then I factory reset my phone by mistake and now unable to rescan in my esim code
I suspect an eSIM can only be activated once,
Probably best to contact iD support about this, using their online Live Chat service.
Tell the 24/7 iD chatbot you want to “talk to a person” - the advisers work until 8pm on weekdays.
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If you didn’t manage to get some assistance via Live Chat, please get back to us.
Kash
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